Call Center Operations Specialist

hace 2 semanas


San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

Credito Real Usa Finance Llc is one of the top automobile loan providers in the nation. We are currently seeking an experienced Call Center Operations Specialist with a strong background in dialer systems and data analysis.

Job Summary:

  1. Perform daily uploads, downloads, and imports of data.
  2. Ensure accurate documentation of dialer activity.
  3. Analyze dialer-output data to identify potential issues.
  4. Run regular reports to evaluate dialer system performance.
  5. Create and update dialing campaigns to optimize results.
  6. Monitor and adjust dialer system settings as needed.
  7. Provide technical support to team members using the dialer.

Key Qualifications:

  • Strong experience in using dialer systems.
  • Advanced Excel skills and basic statistics knowledge.
  • Ability to analyze complex data sets and identify trends.
  • Knowledge of auto-dialer operations and data optimization principles.
  • Effective communication and teamwork skills.


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