Senior Call Center Dialing System Specialist
hace 1 semana
Credit Real USA Finance LLC Job Overview
We are a leading automobile loan provider in the nation, seeking an experienced Senior Call Center Dialing System Specialist to join our team in Costa Rica. This role is perfect for individuals with expertise in dialer systems and database design principles.
Key Responsibilities:
- Perform daily dialer system uploads, downloads, and data imports.
- Monitor and document outbound dialer activity.
- Analyze dialer-output data to identify potential issues and optimize performance.
- Run regular reports on dialer output and create new campaigns.
- Provide front-line support to team members on dialer system usage.
Required Skills and Qualifications:
- Intermediate to advanced proficiency in Microsoft Excel.
- Familiarity with auto-dialer operations and concepts.
- Strong understanding of database-design principles, data structures, and optimizations.
- Critical thinking skills and ability to analyze complex problems.
Preferred Qualifications:
- At least 1 year of experience in a call-center environment.
- Knowledge of Livevox dialer system.
Education and Experience:
Bachelor's degree preferred. Minimum 1 year of experience in a call-center environment.
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