Call Center Dialing Operations Manager

hace 2 semanas


San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

Job Summary

">

Credito Real USA Finance LLC is a top automobile loan provider seeking a seasoned Dialer Administrator in Costa Rica. The ideal candidate will have experience in using a dialer system, strong analytical skills, and excellent communication abilities.

">

Responsibilities

">
  • ">
  • Manage dialer systems to optimize data structure and performance.">
  • Monitor and analyze dialer-output data to identify potential issues.">
  • Develop and implement dialing campaigns and filter lists.">
  • Provide technical support to team members for the dialer system.">
">

Requirements

">
  • ">
  • Knowledge and experience in using a dialer system.">
  • Intermediate to advanced proficiency level with Microsoft Excel.">
  • Basic statistics knowledge and ability to comprehend and analyze dialer-output data.">
  • Knowledge of auto-dialer operations and concepts.">
  • Understanding of database-design principles, data structures, and optimizations.">
  • Critical thinking skills and the ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions.">
  • Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment.">
  • Excellent oral and written communication skills.">
">

Preferred Qualifications

">
  • ">
  • At least 1 year in a call-center environment.">
  • Knowledge and experience in using a dialer system.">
  • Intermediate-advanced proficiency level with Excel.">
  • Experience with Livevox.">
  • Basic statistics knowledge.">
">

Compensation

">

$3,000/month

">

  • San José, San José, Costa Rica Transperfect A tiempo completo

    OverviewTransPerfect is a global leader in the translation and localization industry, with a mission to connect people through language. Our company culture values diversity, inclusion, and innovation.We are seeking an experienced Call Center Operations Manager to join our team. This individual will be responsible for leading our day-to-day call center...


  • San José, San José, Costa Rica Costa Rica'S Call Center A tiempo completo

    About UsCosta Rica's Call Center is a leading provider of customer service solutions. Our mission is to deliver exceptional support to our clients while fostering a positive and inclusive work environment.Why Work with Us?We offer a unique opportunity to join a dynamic team of customer service professionals who share a passion for delivering exceptional...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    **Job Description:** As a Call Center Representative, you will play a critical role in building strong relationships with our clients. Your primary responsibility will be to provide top-notch customer support via various channels.Key Responsibilities:Answering and resolving client calls, emails, and chats in a professional manner.Escalating complex issues to...

  • Technical Analyst

    hace 2 semanas


    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    OverviewWe are a specialty finance company providing debt recovery solutions for consumers globally. With a focus on innovation and teamwork, we strive to empower consumers to begin their path towards financial recovery.Key Responsibilities- Control dialer builds and monitor floor operations to ensure optimal performance.- Add, change, or delete users on...


  • San José, San José, Costa Rica Launch Potato A tiempo completo

    **WHO ARE WE?**Launch Potato is a digital media company with a portfolio of brands and technologies.As The Discovery and Conversion Company, Launch Potato's mission is to be the most innovative, tech-enabled media company connecting consumers to the world's leading brands.The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique...


  • San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

    Company Overview">Credito Real USA Finance LLC is a leading provider of automobile loan services in the United States. Our company is seeking a highly skilled Dialer Administrator to join our team in Costa Rica. This individual will be responsible for utilizing a dialer system to optimize data structure and performance.">Job Responsibilities">">Upload,...


  • San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...


  • San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

    About the Role: As a High-Volume Call Center Manager, you will be responsible for managing the dialer system operations, ensuring optimal performance, and driving business growth.Key Accountabilities:Team Management:Lead and motivate a team of dialer system administrators.Develop and implement training programs to improve team performance.Dialer System...


  • San José, San José, Costa Rica Launch Potato A tiempo completo

    Our MissionAt Launch Potato, we aim to be the most innovative, tech-enabled media company connecting consumers to leading brands. We achieve this by fostering a dynamic culture and hiring high-performing, entrepreneurial team members.Your ContributionAs a Quality Assurance Specialist, you will play a critical role in ensuring campaign success. You will work...


  • San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

    Credito Real USA Finance LLC is one of the top automobile loan providers in the nation, seeking a highly skilled Call Center Automation Specialist (remote work opportunity) to join our team. As a seasoned professional in dialer system management, you will be responsible for ensuring optimal performance and efficient customer interactions.Job...


  • San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

    Credit Real USA Finance LLC is a leading automobile loan provider seeking a skilled Telcoms System Operator (remote work opportunity) to manage and optimize dialer systems. This role requires strong technical expertise and analytical skills.About the Job:Perform daily uploads, downloads, and data import tasks for optimal dialer performance.Monitor and...


  • San José, San José, Costa Rica Transperfect A tiempo completo

    About the RoleThis is a challenging and rewarding opportunity for an experienced leader to join our contact center team. As a Call Center Operations Manager, you will be responsible for managing daily business operations, including workforce management, training, information technology, and quality teams.You will lead Team Leaders/Supervisors to ensure...

  • Call Center

    hace 3 semanas


    San José, San José, Costa Rica Igs Asistencia, S.A. A tiempo completo

    Importante empresa, se encuntra en la busqueda de un Call Center**Requisitos**- Expericiencia en Call Center- Bachiller de secundaria completo- Preferible que tenga conocimientos de inglés conversacional- Preferiblemente que vivan cerca de Santa Ana, Ciudad Colón, Escazú para que el tema del traslado no sea impedimento.**Oferta laboral**- Horarios...

  • Operations Manager

    hace 3 semanas


    San José, San José, Costa Rica Transperfect A tiempo completo

    TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Operations Manager is responsible for the day to day live time management of the call center with multiple...

  • Supervisor Call Center

    hace 3 semanas


    San José, San José, Costa Rica Krediya A tiempo completo

    **Quienes somos...**Krediya, somos una Fintech especializada en la originación de créditos alternativos, cuenta con presencia en 5 países a nível Latinoamérica como lo es: Panamá, Colombia, Guatemala, Costa Rica, México y El salvador con proyectos nuevos.**El proyecto**Estamos buscando un **Supervisor Call Center** altamente motivado para unirse a...


  • San José, San José, Costa Rica Infina Health A tiempo completo

    Infina Health is looking for a highly motivated Call Center Agent Manager to lead our customer service team. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.**Key Responsibilities**Lead a team of customer service representatives to achieve performance...


  • San José, San José, Costa Rica Realty Simplified Llc A tiempo completo

    Realty Simplified Llc is seeking a highly skilled Regional Call Center Director to lead our sales team. As Regional Call Center Director, you will be responsible for driving sales performance and developing our call center team.The ideal candidate will have a proven track record of increasing sales, with expertise in cold calling, strong client nurturing...

  • Lider del Call Center

    hace 4 días


    San José, San José, Costa Rica Krediya A tiempo completo

    **Resumen del Puesto:**Krediya, una Fintech líder en la originación de créditos alternativos, busca un Lider del Call Center altamente motivado para liderar y gestionar un equipo de agentes de atención al cliente.**Descripción del Trabajo:**Como Lider del Call Center, tu misión es maximizar la satisfacción del cliente, optimizar el rendimiento del...

  • Jefe De Call Center

    hace 2 semanas


    San José, San José, Costa Rica Instacredit, S. A. A tiempo completo

    ACERCA DE LA VACANTEFunciones del PuestoDesarrollar y dirigir las estrategias de ventas implementadas en el call center, estableciendo metas, planes, objetivos y presupuestos del área, así como analizar los indicadores para tomar decisiones que faciliten el logro de las metas asignadas.Requisitos del PuestoLicenciatura en Administración de Negocios,...


  • San José, San José, Costa Rica Launch Potato A tiempo completo

    Company OverviewLaunch Potato is a digital media company with a diverse portfolio of brands and technologies. As The Discovery and Conversion Company, our mission is to be the most innovative, tech-enabled media company connecting consumers to leading brands.We are headquartered in downtown Delray Beach, Florida, with a unique international team across over...