Call Center Dialing Operations Manager
hace 2 semanas
Job Summary
">Credito Real USA Finance LLC is a top automobile loan provider seeking a seasoned Dialer Administrator in Costa Rica. The ideal candidate will have experience in using a dialer system, strong analytical skills, and excellent communication abilities.
">Responsibilities
">- ">
- Manage dialer systems to optimize data structure and performance.">
- Monitor and analyze dialer-output data to identify potential issues.">
- Develop and implement dialing campaigns and filter lists.">
- Provide technical support to team members for the dialer system.">
Requirements
">- ">
- Knowledge and experience in using a dialer system.">
- Intermediate to advanced proficiency level with Microsoft Excel.">
- Basic statistics knowledge and ability to comprehend and analyze dialer-output data.">
- Knowledge of auto-dialer operations and concepts.">
- Understanding of database-design principles, data structures, and optimizations.">
- Critical thinking skills and the ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions.">
- Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment.">
- Excellent oral and written communication skills.">
Preferred Qualifications
">- ">
- At least 1 year in a call-center environment.">
- Knowledge and experience in using a dialer system.">
- Intermediate-advanced proficiency level with Excel.">
- Experience with Livevox.">
- Basic statistics knowledge.">
Compensation
">$3,000/month
">-
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