Customer Interaction Optimization Manager

hace 2 semanas


San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

Credito Real USA Finance LLC is one of the top automobile loan providers in the nation, seeking a highly skilled Call Center Automation Specialist (remote work opportunity) to join our team. As a seasoned professional in dialer system management, you will be responsible for ensuring optimal performance and efficient customer interactions.

Job Summary:

  • Responsible for the day-to-day operation of dialer systems, including uploads, downloads, and data import tasks.
  • Maintain accurate records of outbound dialing activity, identifying areas for improvement and opportunities for growth.
  • Analyze dialer output data to optimize system performance and troubleshoot potential issues.
  • Collaborate with the team to develop and implement effective dialing campaigns, list strategies, and reports.
  • Provide expert-level support to team members on dialer operations and troubleshooting.

Requirements:

  • Extensive experience in using dialer systems and telephony software.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

Preferred Qualifications:

  • At least 2 years of experience in a call center environment.
  • Knowledge of auto-dialer operations and concepts.
  • Intermediate-advanced proficiency in Excel and statistical analysis.

Education and Experience:

  • Bachelor's degree preferred.
  • Minimum 2 years of experience in a call center environment.


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