Manager, Customer Success Management

Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...

**About the role...**The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes prescribed to...

Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...

**Customer Success Manager (Remote in Costa Rica)**We are looking for an experienced Customer Success Manager (CSM)** **for a large, global US based B2B Software company.This role will focus on ensuring customers' success by enhancing the customer lifecycle journey, driving adoption of the company's technology, managing support escalations and renewals.The...

Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...

The Cisco Contact Center Business Unit is a global leader in contact center solutions.Our software portfolio enables businesses to provide world class customer care to their customer base.The contact center industry is currently going to through several major transformations: rapid transition from premises solutions to cloud-delivered solutions, and...

**About the role**The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes...

We are seeking a seasoned professional to lead our team of Services Account Managers. As the Customer Success Manager, you will be responsible for managing a high-growth business and driving team performance. You will utilize data analytics and your analytical skills to guide changes, updates, and improvements.The ideal candidate will have 10+ years of...

About the RoleThe Customer Success Portfolio Manager will play a critical role in driving long-term customer success for HashiCorp's clients. This involves understanding customer goals and outcomes, developing strong relationships with key stakeholders, and executing defined customer success journey milestones.Key Responsibilities:Manage a portfolio of...

Job Description:The Enterprise Customer Success Manager is a critical role that ensures the ability of Customer Success to scale and provide success activities across all customer segments through a high-ratio, low-touch engagement model.This role focuses primarily on driving retention and adoption, and therefore excels at risk recognition and mitigation in...

Job Description:The Manager, Customer Success Management role at Cloud Software Group is a critical position that oversees a team of Customer Success Engineers responsible for 50% of the company's annual recurring revenue.Key Responsibilities:Strategy: Track key customer adoption KPIs, monitor and analyze metrics to drive strategy and improvements.Ownership...

**About Command|Link**Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.Command|Link has revolutionized the IT industry by tackling the problems our competitors...

3+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing, scheduling, time management,...

Appvance is headquartered in Santa Clara, California, with offices in Costa Rica, Rochester NY, and India.Investors in the company include Javelin Ventures, Kayne Capital, TRIHold Co, Social Internet Fund and Funders Club.Appvance is seeking an experienced Customer Success Manager to join our growing Customer Success Team.You will be responsible for...

About the Job\We are seeking a highly experienced Senior Manager of Customer Success to join our team. As a Senior Manager, you will play a key role in developing and executing strategies to drive customer success and growth.\Your expertise in managing high technology, enterprise, and commercial account environments will be invaluable in this role. You will...

This is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, Appvance is seeking a Customer Success Manager to...

Company OverviewMicrosoft's Customer Experience & Success organization is a global team responsible for delivering exceptional customer experiences. With over 17,000 employees worldwide, we strive to build a future where customers come to us not only for industry-leading products and services but also for a differentiated and connected customer experience.We...

Role Overview:The Customer Success Manager will be responsible for developing and executing strategies to drive customer growth and satisfaction. This role requires a deep understanding of customer needs and preferences, as well as strong relationship-building skills.Responsibilities:Partner with customers to develop and execute growth strategiesAnalyze...

About the JobSmartsheet is seeking an experienced Customer Success Manager to join our team. In this role, you will be responsible for managing a portfolio of enterprise-level accounts to drive customer satisfaction and retention. This includes serving as the primary contact for key customers, understanding their success criteria, addressing questions and...

Customer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the "IT...