Global Operations Specialist

hace 5 días


San José, San José, Costa Rica Western Union A tiempo completo
Job Summary:
We are seeking a highly skilled Global Operations Specialist to join our Business Process Management team. This individual will be responsible for managing project lifecycle from intake/project initiation, monitoring, delivery, to implementation, collaborating with cross-functional teams to define business requirements, and ensuring effective communication and stakeholder engagement throughout the project lifecycle.

Key Responsibilities:
- Manage project lifecycle from intake/project initiation, monitoring, delivery, to implementation
- Collaborate with operations, compliance, business stakeholders, regulators, auditors, and template team to define business requirements
- Build automated reports and visualizations to provide key insights into products and compliance controls
- Perform data collection, analysis, validation, and cleansing, support existing processes and implement change requirements as problem-solving issues arise
- Research, analysis, solution design/development, documentation, testing, problem resolution, training, status reporting, and post-rollout review/audit

Requirements:
- Preferably having work experience within the financial sector
- Strong analytic and problem-solving skills
- High attention to detail and organization
- Highly proficient in SQL or a similar query language is desirable
- Being a bridge between compliance and IT
- Strong knowledge of Microsoft Excel (data analysis, visuals, pivot tables, macros)
- Experience in agile project management systems like JIRA and JIRA Align
- Fluency in English Language to communicate with different Stakeholders
- Project management Skills
- Desirable familiarity with statistical concepts and analysis
- Desirable knowledge of Python, R, or a similar coding language
- A bachelor's degree is desirable

About Us:
We are Western Union, a global company dedicated to making financial services accessible to humans everywhere. Join us for what's next.

Benefits:
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.

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