Cyber Security Specialist

hace 3 días


San José, San José, Costa Rica Akamai A tiempo completo
About the Role

We are seeking a highly skilled Cyber Security Specialist to join our team of experts in network security and data center operations.

In this role, you will be responsible for learning and gaining in-depth experience in network security, resolving customer support cases for our worldwide enterprise customers, and ensuring customer success while maintaining high customer satisfaction throughout all interactions.

This is a flexible role that can be performed at your home and/or the local Akamai office (in the country advertised). We recognize that people want to work and deliver at their best in different ways, so we encourage you to discuss working options with your recruiter when applying.

The ideal candidate will have 5 years of relevant experience and a Bachelor's degree, as well as knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization.

Key Responsibilities
  • Learn and gain in-depth experience in network security
  • Resolve customer support cases for our worldwide enterprise customers
  • Ensure customer success while maintaining high customer satisfaction throughout all interactions
  • Work remotely to support our customers with the ability to travel on-site when needed
Requirements
  • 5 years of relevant experience and a Bachelor's degree
  • Knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization
  • High availability and responsiveness mindset
  • Experience in troubleshooting and deploying software or networking equipment
  • Ability to communicate professionally with customers and collaborate with internal stakeholders


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