Identity Security Support Engineer

hace 1 semana


San José, San José, Costa Rica Sentinelone A tiempo completo

**About SentinelOne:**

We're a cybersecurity company that's defining the future of threat prevention, detection, and response with our XDR platform. Our patented AI models deliver autonomous protection, giving organizations complete visibility into their networks at machine speed.

As a Senior Support Engineer, Identity, you'll be the key interface between our customers, field engineers, and development teams. You'll handle customer cases on various platforms, including Windows, Mac, and Linux.

**Your Key Responsibilities:

- Provide step-by-step guidance to customers to resolve technical problems through written and verbal communication
- Participate in cross-functional teams and understand customer technical needs.
- Document case activities and interactions with clear information
- Maintain excellent customer satisfaction through professional service and regular updates
- Escalate critical issues and roadblocks to the next tier of Support
- Create documents incorporating text and technical design diagrams
- Be part of the on-call rotation for the assigned product team

**Requirements:

- 5-7 years of experience as a technical support engineer
- Experience in resolving customer problems
- Knowledge of Network Topology/Layers, Networking Tools and Utilities (tcpdump, Wireshark, netsh), configuration, and troubleshooting.Knowledge with Kerberos, LDAP, GPO and Active Directory (Azure and On-Prem).
- Virtualization - KVM, HyperV and vmWare.
- Cloud - AWS and Azure.
- Windows troubleshooting and debugging
- Windows Sysinternals Suite (Process monitor, Process Explorer, ADExplorer, TCPView......)
- Hands-on experience with Windows/Linux/Mac OS environments.
- Active Directory attacks such as golden/silver tickets, dcsync, dcshadow, etc.
- Strong dedication to customer care and team interaction skills.
- Excellent verbal and written communication skills, in person, by telephone, and with large teams
- Ability to diagnose, troubleshoot and debug customer problems.
- Windows PowerShell scripting and/or development experience

SentinelOne is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, or other applicable legally protected characteristics.



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