IT Helpline Engineer

hace 1 semana


San José, San José, Costa Rica Arb Call Facilities A tiempo completo

Arb Call Facilities is seeking an experienced IT Helpline Engineer to join our team. In this role, you will be responsible for providing technical support and assistance to our customers, resolving technical issues, and ensuring seamless performance of our computer systems.

Key Responsibilities:

  • Provide technical support and troubleshooting services for computer systems, software, and hardware
  • Respond to queries and issues via phone, email, or in-person
  • Collaborate with internal teams to resolve complex technical issues
  • Maintain accurate records of customer interactions and issue resolutions

Requirements:

  • Relevant experience in IT support and maintenance
  • Excellent problem-solving and communication skills
  • Ability to work effectively in a fast-paced environment
  • Familiarity with computer hardware and software


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