IT Support Specialist
hace 2 semanas
Credito Real USA Finance is a leading automobile loan provider in the nation, seeking an experienced System Administration Support professional in Costa Rica (remote).
The ideal candidate will possess:
Key Qualifications:
- Minimum 3 years of work experience in IT or related field.
- Strong problem-solving skills to detect and handle fundamental technical issues.
- Able to multitask, learn new concepts quickly, and maintain attention to detail.
- Familiarity with accounting knowledge is a plus, but basic business principles are required.
Responsibilities:
- Provide day-to-day support to customers through phone calls and emails.
- Set up and rearrange user stations as needed.
- Replace hardware components such as headsets, keyboards, mice, and monitors.
- Reset user accounts and assist with migrating users between accounts.
- Collaborate with internal stakeholders to create and maintain technical documentation.
- Update the technical support lead on daily status updates and escalate critical issues promptly.
- Participate in rotation support and other duties as assigned.
Benefits:
- Bachelor's degree preferred but not required.
- $2,500-$3,000 monthly salary based on experience.
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