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IT Technical Support Specialist

hace 2 semanas

San José, San José, Costa Rica Crg Solutions A tiempo completo

Job Description:

We are seeking a highly skilled IT Technical Support Specialist to join our team at Crg Solutions. As an IT Technical Support Specialist, you will be the primary point of contact for end-users within the organization.

Your Responsibilities:

  • Hardware and Software Support: Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
  • Software Installation and Configuration: Assist users with software installations, upgrades, and basic configuration.
  • User Account Management: Set up and maintain user accounts, permissions, and access rights.
  • Troubleshooting and Escalation: Collaborate with other IT team members to resolve complex technical issues. Escalate unresolved problems to the appropriate IT personnel or vendor, following established procedures.
  • Documentation and Communication: Follow up with end-users to ensure issues are resolved. Provide appropriate documentation and guidance. Document all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.
  • Inventory Management: Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
  • Professional Development: Stay updated with the latest trends and advancements in IT to enhance technical knowledge and skills.

Requirements:

  • Technical Knowledge: Strong technical knowledge of computer hardware, software, and networking concepts.
  • Troubleshooting Skills: Proficient in troubleshooting common hardware and software issues.
  • Customer Service: Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
  • Ticketing Systems: Familiarity with ticketing systems and remote support tools.
  • Time Management: Ability to prioritize and manage multiple tasks effectively.
  • Problem-Solving Skills: Strong problem-solving skills and attention to detail.
  • Flexibility: Flexibility to work in shifts and provide occasional on-call support.

Education:

Formal Education:

  • In progress associate or bachelor's degree in information technology or a related field.

Skills and Competences:

  • Technical knowledge
  • Troubleshoot and problem-solving skills
  • Customer service
  • Time management and prioritization
  • Documentation and knowledge management
  • Adaptability and continuous learning
  • Teamwork and collaboration
  • Attention to detail