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Help Desk Support Specialist
hace 3 semanas
At Emerson, we're seeking a highly skilled Help Desk Support Specialist to join our team. As a key member of our service desk, you will be responsible for providing top-notch customer support and resolving technical issues in a timely and professional manner.
Key Responsibilities:
- Monitor and respond to incoming tickets, ensuring prompt resolution of customer inquiries and issues.
- Document all interactions and resolutions in our knowledge management tool, enabling seamless escalation and issue tracking.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall service quality.
- Participate in ongoing training and development programs to enhance technical skills and stay up-to-date with industry trends.
Requirements:
- Bachelor's degree in Computer Engineering or related field.
- Previous experience in a help desk or customer service role, preferably in the IT sector.
- Familiarity with Windows Operating System, MS Office, and other industry-standard tools.
- Demonstrated ability to work in a fast-paced environment, prioritize tasks effectively, and meet performance metrics.
