IT Service Delivery Associate

hace 5 días


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo
Key Responsibilities

As a Service Desk User Support Specialist I, you will be responsible for:

  • Providing technical assistance to end-users via phone, email, or in-person.
  • Resolving complex technical issues in a timely and professional manner.
  • Documenting and tracking incidents using diagnostic and help request tracking tools.
  • Maintaining accurate records of customer interactions and resolutions.

This role also requires excellent written and oral communication skills, as well as exceptional social skills, with a focus on rapport building, listening, and questioning skills.



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