Service Delivery Process Optimization Specialist

hace 1 semana


San José, San José, Costa Rica Emerson A tiempo completo
Job Description

We are seeking a highly skilled Service Delivery Process Optimization Specialist to join our team at Emerson.

About the Role

This is an exciting opportunity to work with a global organization and contribute to the development and implementation of process improvements that drive business results. As a Service Delivery Process Optimization Specialist, you will be responsible for analyzing current processes and identifying areas for improvement. You will work closely with cross-functional teams to design and implement new processes, resulting in increased efficiency and effectiveness.

Key Responsibilities
  • Analyze current processes and identify opportunities for improvement
  • Design and implement new processes to increase efficiency and effectiveness
  • Collaborate with cross-functional teams to ensure successful process implementation
  • Develop and maintain documentation for all processes
  • Provide training and support to employees on new processes
Requirements

To be successful in this role, you will need:

  • A university degree in a related field (IT, Engineering, Communications, Business)
  • At least 5 years of experience within a Service Delivery and Operations function, Finance function or General IT
  • Proven experience with process management principles and best practices
  • Previous experience working within a matrix environment with exposure to executive staff
  • Experience working with multiple stakeholders at a global level
Skills and Qualifications

You will need:

  • Good understanding of the Emerson infrastructure and its particularities
  • Proven knowledge of managing projects, prioritizing, and planning
  • Skilled in using MS Office Kit and other internal tools and data management systems (Oracle, My IT, PowerBi)
  • Advanced English language skills


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