Service Delivery Excellence Specialist

hace 7 días


San José, San José, Costa Rica Convera A tiempo completo

Continuous Improvement and Change Management

As a Service Delivery Excellence Specialist, you will be responsible for monitoring and reviewing Standard Work sheets on a quarterly basis to ensure they remain fit for purpose for operational service delivery. You will lead on the effective implementation of proposed solutions or improvements within your area of responsibility, confirming that these are practicable and managing team members, systems, and processes accordingly.

Main Responsibilities

  • Monitor and review Standard Work sheets on a quarterly basis to ensure they remain fit for purpose for operational service delivery.
  • Lead on the effective implementation of proposed solutions or improvements within your area of responsibility.
  • Embed a 'Right First Time' culture and ways of working to ensure a continued focus on service quality and efficiency.
  • Collaborate with internal and external stakeholders to ensure a shared understanding and awareness of changes.
  • Capture, share, and apply knowledge and learning arising from change implementation and identified best practice.

Key Skills and Qualifications

  • Demonstrated ability to drive continuous improvement and change management.
  • Excellent communication and interpersonal skills.
  • Proven ability to implement effective processes and improvements.
  • Familiarity with service delivery management principles and practices.

Our Benefits

  • Market-competitive monthly gross salary.
  • Opportunity to earn an annual bonus based on role level.
  • Great career growth and development opportunities in a global organization.
  • Generous insurance, paid holidays, time-off, and leave policies for life events.
  • Paid volunteering opportunities (5 days per year).
  • Hybrid mode, 2 days at the office.


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