HR Director, Service Delivery Excellence

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

At Amzn Support Srvcs Costa Rica, we are seeking an experienced professional to lead our HR service delivery organization.

This key role will oversee the planning and direction of a large-scale HR operations team, ensuring seamless execution of core services and transactions. The ideal candidate will possess strong analytical skills, with the ability to develop and implement industry best practices that drive long-term value for the company and employees.

The selected individual will be responsible for managing a team of managers and overseeing an operations team of 60-80 people. They will work closely with stakeholders to define key performance indicators, track delivery against program objectives, and lead improvement initiatives to drive efficiency, innovation, and customer satisfaction.

  • Develop and deploy industry best practices for process excellence, technology, and products/services.
  • Direct complex transformation projects to consolidate service delivery and deploy best practices for a consistent customer experience.
  • Build a high-performance work culture and rewarding work environment leveraging a diverse and global talent pool.

The successful candidate will have 8+ years of experience in HR or shared services organizations, with a proven track record of building and improving operational processes and procedures. A strategic mindset, combined with excellent communication and interpersonal skills, is essential for success in this role.



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