HR Service Delivery Specialist

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About Amzn Support Srvcs Costa Rica

We are a dynamic team that supports Amazon's employees across various countries in the EMEA region.

Job Summary

This role focuses on delivering exceptional customer service to internal customers through the Employee Resource Center (ERC). As an ERC Associate, you will be the front face of our service, answering HR, payroll, benefits, stock, and policy questions while resolving issues via phone. You will work closely with HR Business Partners, Benefits, Stock, Payroll, Talent Management, and Operations to provide a world-class employee experience.

Key Responsibilities
  1. Answer HR-related inquiries and resolve issues coming in via the phone system
  2. Provide training and communication to HR partners and Amazon employees to build consistency and encourage self-service
  3. Maintain successful partnerships with HR Business Partners, Benefits, Stock, Payroll, Talent Management, and Operations
Required Skills and Qualifications
  • Fluency in English and Spanish languages
  • 2+ years of customer service or HR experience
  • Computer literacy in Excel, Work, PowerPoint, Outlook, and PeopleSoft
  • Ability to work in international teams with diverse cultures
  • Excellent verbal and written communication skills
  • Prioritization, analytical, and critical-thinking skills
  • PHR certification and European Languages Advantage


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