Service Excellence Specialist

hace 2 semanas


San José, San José, Costa Rica Arxada A tiempo completo

About Us

At Arxada, we are dedicated to creating specialty chemicals and solutions that help our customers perform better, be more efficient, and achieve their goals. With over 120 years of experience, we have built a reputation for excellence and innovation.

Job Description

We are seeking a highly skilled Customer Service Specialist to join our team in San Jose, COSTA RICA. As a key member of our customer service team, you will be responsible for establishing and maintaining exceptional customer relationships, resolving customer complaints and issues, and ensuring timely delivery of our products and services.

Responsibilities

  1. Respond to customer inquiries and resolve issues promptly and efficiently.
  2. Provide accurate and timely information to customers regarding their orders, deliveries, and other inquiries.
  3. Collaborate with cross-functional teams, including sales, logistics, and product management to ensure seamless customer service.
  4. Analyze customer feedback and make recommendations for process improvements.
  5. Develop and implement strategies to improve customer satisfaction and loyalty.

Requirements

  • Proven experience in customer service, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with ability to work effectively with customers, colleagues, and management.
  • Strong analytical and problem-solving skills, with ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in Microsoft Office, particularly Excel and Word.
  • Fluency in English (C1 level) is mandatory.


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