Operational Excellence Strategist
hace 6 días
At Amzn Support Srvcs Costa Rica, we strive to improve the customer experience by delivering operational efficiency and promoting a culture of Operational Excellence across Amazon.
About the RoleWe are seeking an experienced Senior Operational Excellence Specialist to join our team. The ideal candidate will have a strong background in project management and operational excellence roles, with experience leading complex projects and implementing Six Sigma and Lean methodologies.
The role will involve:
- Supporting the execution of the WW FGBS ACES strategy through local management and partnership with other support teams (L&D, BA, HR, Controllership).
- Coaching, training and promoting the continuous improvement culture across the site.
- Proactively performing quantitative analysis of key process indicators, to identify and promote process improvement opportunities that deliver on cost reductions or improvement of key performance indicators.
Requirements
The successful candidate will possess:
- A Bachelor's degree in Business, Engineering, Statistics, Computer Science, Mathematics or related field.
- Experience of at least 3-5 years of project management and operational excellence roles.
- Six Sigma Black Belt Certified.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
About Us
Amzn Support Srvcs Costa Rica is a global organization dedicated to providing excellent customer service and supporting the growth of Amazon's business. We are committed to creating a workplace where our employees can thrive and develop their careers.
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