Operational Excellence Manager

hace 2 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Us

Amzn Support Srvcs Costa Rica is a dynamic company that values innovation and customer satisfaction.

We are seeking an experienced Team Manager to join our team and help us drive operational excellence.

Job Description

The successful candidate will be responsible for managing individual and team performance expectations and goals, maintaining a singular focus on ensuring and improving customer satisfaction.

Responsibilities

  • Identify customer impacting issues and implementing solutions and process improvements to increase customer satisfaction.
  • Participate in cross-functional process improvement initiatives.
  • Drive process improvements to enhance the operational efficiency of the site.
  • Investigate discrepancies, find and implement solutions.

Requirements

  • 2+ years of experience managing teams.
  • Six Sigma Certification (Green Belt or above).
  • HR Services Experience.
  • Project Management Skills.


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