Manager of Operational Excellence

hace 5 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

**About the Role**

We are looking for an experienced Program Manager to lead complex cross-functional projects at Amazon's Screening Services in Costa Rica. As a Program Manager, you will be responsible for managing the lifecycle of these projects from design to implementation and leadership.

**Responsibilities include:**

  1. Managing the gap between teams, processes, and systems
  2. Solving ambiguous problems and proactively identifying and mitigating risks
  3. Demonstrating good judgment in how and when to escalate
  4. Ensuring programs stay aligned with organizational objectives
  5. Streamlining and eliminating excess processes to deliver superior services to customers and stakeholders

**Requirements:**

  • Experience managing complex, cross-team projects
  • Experience managing complex vendor relationships

**What We Offer:**

  • A dynamic and innovative work environment
  • Opportunities for career growth and development
  • A competitive compensation package


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Job Description:We're seeking an experienced Operations Manager to join our team. The successful candidate will have a strong understanding of technology-based environments and solutions, as well as experience in supporting cloud-based technologies.Key Responsibilities:Oversee the distribution of resources to ensure that all targets and SLAs are met at a...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About UsAmzn Support Srvcs Costa Rica is a dynamic company that values innovation and customer satisfaction.We are seeking an experienced Team Manager to join our team and help us drive operational excellence.Job DescriptionThe successful candidate will be responsible for managing individual and team performance expectations and goals, maintaining a singular...


  • San José, San José, Costa Rica Vacasa A tiempo completo

    About the RoleVacasa is looking for a seasoned leader to drive operational excellence in our Latin American markets. As a Director of Operations, you will be responsible for managing a portfolio of properties, leading a team of direct reports and employees, and maintaining Vacasa standards and metrics.This role requires a strong leader who can identify...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we strive to improve the customer experience by delivering operational efficiency and promoting a culture of Operational Excellence across Amazon.About the RoleWe are seeking an experienced Senior Operational Excellence Specialist to join our team. The ideal candidate will have a strong background in project management and...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the Role:As an Operational Excellence Specialist at Emerson, you will play a vital role in supporting business continuity across various functional departments. This involves executing tasks seasonally to achieve deliverables and drive efficiency and productivity.Main Responsibilities:Identify improvement actions by analyzing problems using continuous...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Our Team's MissionTo deliver financial savings through continuous improvement projects while driving Operational Excellence Culture across functional teams.Design and implement mechanisms to improve Operational Excellence Culture.Conduct Green Belt and Lean training programs within Prime Video/Amazon Studios.Drive consistency of process, training, and...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Summary: We are seeking an Operational Excellence Specialist to join our team at Emerson. As a key member of our operations team, you will be responsible for leading and implementing process improvement initiatives across the organization.About the Role:- Acts as a consultant for continuous improvement projects executed by Lean Champions- Mentoring SS...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    We are seeking a highly skilled professional to join our team as Manager, Professional Services. As a key member of our leadership team, you will be responsible for overseeing the operational and financial aspects of packaged service delivery. You will lead a team of Solution Implementation Managers and be accountable for meeting financial/operational goals.


  • San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    Operational Excellence LeadWe are seeking an experienced Operational Excellence Lead to join our team at Intelliswift Software, Inc.This is a 6-month contract role, working on a hybrid schedule in San Jose, CA.In this role, you will lead efforts to identify and document cross-functional process improvements and adoption of best practices to improve overall...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Business, Engineering, Statistics, Computer Science, Mathematics or related field.- Experience of at least 3-5 years of project management and operational excellence roles.- Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels- Six Sigma...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job summaryAmazon Customer Excellence Services (ACES) owns the identification of high-impact initiatives, and develops, deploys and sustains scalable mechanisms to continuously improve FGBS operations.ACES centralize tangible cost savings initiatives, improvement project portfolio, invent and simplify culture.As a Senior ACES Specialist you will support site...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Summary:The Continuous Improvement Analyst role at Emerson is focused on improving operational efficiency and driving business growth through process enhancements. As a key member of our team, you will be responsible for analyzing business processes and identifying opportunities for improvement.Main Responsibilities:Analyze business processes and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    We are looking for a highly skilled Process Excellence Manager to join our team at Amazon Support Services Costa Rica Srl - B20. In this role, you will be responsible for driving process improvements that enhance our customer experience and increase operational efficiency.About the Role:The Process Excellence Manager will be responsible for: Identifying and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are seeking an experienced Senior Operational Excellence Specialist to join our team at Amzn Support Srvcs Costa Rica. The ideal candidate will have a strong background in project management and operational excellence roles, with experience leading complex projects and implementing Six Sigma and Lean methodologies.Key ResponsibilitiesThe role will...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    **Service Excellence**We are dedicated to delivering exceptional service to our customers, partners, and employees. Our Service Operations team plays a critical role in ensuring that we meet the highest standards of quality, safety, and customer satisfaction.**Job Description**As a Service Excellence Manager, you will be responsible for leading the...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewWNS Global Services is a leading provider of business process management solutions, serving clients across various industries. With operations in multiple countries, we leverage our expertise to drive efficiency and excellence in client processes.About WNSWe are a global company with a strong presence in North America, South America, and...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    **Job Description:**We are seeking a Process Excellence Leader to join our team and drive operational efficiency across IBS Function. The ideal candidate will have a strong background in CI and excellent leadership and communication skills.Key Accountabilities:- Own and deliver priority projects across the CI spectrum or act as a CI SME in specific...


  • San José, San José, Costa Rica Western Union A tiempo completo

    We are seeking a motivated and detail-oriented Operational Excellence Specialist to join our Consumer Protection team. As a key member of this team, you will play a critical role in reviewing agents and service providers to assess their exposure for consumer protection related risks.This position involves reviewing and analyzing consumer complaint data to...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **In this Role, Your Responsibilities Will Be**:- Crafting systems and standardization for post-factory operations in Latin America following global operations standards and systems and in alignment with global operational excellence leadership.- Working in partnership with business group operations leaders to optimize full quote-to-cash cycle.- Supporting...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company Overview">WNS (Holdings) Limited, a global Business Process Management leader, offers value to 400+ clients by combining operational excellence with domain expertise in key industry verticals. Our WNS Costa Rica delivery center is fully functional and scalable, serving industries like Retail, Consumer Packaged Goods, and Insurance, driven by...