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Head of Operational Excellence
hace 3 semanas
Job Description:
We're seeking an experienced Operations Manager to join our team. The successful candidate will have a strong understanding of technology-based environments and solutions, as well as experience in supporting cloud-based technologies.
Key Responsibilities:
- Oversee the distribution of resources to ensure that all targets and SLAs are met at a global level.
- Deliver the business plan, aligning customer and Tek Experts strategy while maximizing operational excellence.
- Establish and monitor operational processes to meet or exceed customer expectations and ensure high customer satisfaction.
- Implement process improvements, including change management, to enhance performance for clients or reduce costs for the company.
Requirements:
- 5-10 years of experience in technical support, software support, IT operations, or infrastructure services.
- A bachelor's or master's degree in business administration, projects, economics, or a related field.
- Excellent understanding of technology-based environments and solutions.
- Certification in MS Azure, MCSE, CCNP, Linux, and/or in the core team technologies is preferred.
- Strong organizational, planning, leadership, and management skills to motivate and develop employees.
