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Business Process Excellence Manager
hace 2 semanas
Company Overview
">WNS (Holdings) Limited, a global Business Process Management leader, offers value to 400+ clients by combining operational excellence with domain expertise in key industry verticals. Our WNS Costa Rica delivery center is fully functional and scalable, serving industries like Retail, Consumer Packaged Goods, and Insurance, driven by socio-political factors such as political and economic stability.
Our Mission
">To enable clients to outperform through our passion for service and innovation. At the heart of each client engagement, we pursue understanding their business and creating impactful solutions that drive agility and excellence into their processes.
Our Values
">We are guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. Our promise of outperformance stems from deep domain expertise, partnership approach, and global delivery network.
Role Responsibilities
">This role is responsible for ensuring contractual obligations are met consistently, including SLA adherence. Key responsibilities include distribution of workload among team members, recruitment/attrition management, shift planning/rostering, people management, skill matrix, daily briefing sessions, annual & mid-term reviews, overall performance reviews, KPI/objective setting, and owning the team's overall performance.
Required Skills and Qualifications
">The ideal candidate should possess strong leadership skills, ability to manage teams effectively, excellent communication skills, and a deep understanding of business processes. A bachelor's degree in a relevant field and relevant work experience are required.
