Process Excellence Manager

hace 2 semanas


San José, San José, Costa Rica Mondelez International A tiempo completo
Job Summary

Mondelez International is seeking a Process Excellence Manager to join our Service Operations team. The successful candidate will be responsible for driving standardization and simplification of processes, analyzing and reporting on exceptions, and leading the sustainable continuous improvement process for the team.

This role requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities. Key responsibilities include driving the development of standard operating procedures, providing input for training materials, and analyzing and reporting on exceptions.

Main Accountabilities
  • Drive the development of standard operating procedures
  • Provide input for training materials
  • Analyze and report on exceptions
  • Lead the sustainable continuous improvement process for the team
Essential Skills and Qualifications
  • Advanced English - must
  • Experience working in a virtual environment using supporting systems (Example: Case Management tools, Workday, Service Now etc) is desired
  • Minimum 1 year of experience in Customer Service
  • Talent Acquisition desired


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