Senior Operational Excellence Manager

hace 1 semana


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Amazon Support Services Costa Rica Srl

At Amazon, we are revolutionizing the way people live, work, and shop. Our passion for innovation drives us to continuously improve our services, ensuring a seamless experience for our customers.

Job Description:

We are seeking an experienced Senior Operational Excellence Manager to join our team. As a key member of our organization, you will be responsible for driving operational excellence across various business groups and locations.

Key Responsibilities:

  • Developing Team Capabilities: You will work closely with teams to develop HR and leadership skills, provide opportunities for career growth, and ensure a high-quality employee experience.
  • Driving Operational Excellence: You will take ownership of process improvements, build scalable processes, and leverage technology to drive automation.
  • Building Partnerships: You will collaborate with development teams, vendors, clients, and internal teams to deliver tools and system solutions.
  • Defining Key Performance Indicators: You will develop clear metrics, reporting service level agreements, and track delivery against program objectives.
  • Scaling Existing Services: You will partner with leadership teams to expand coverage of existing services to additional locations and lines of business.
  • Evaluating New Proposals: You will identify project opportunities, develop business cases, and provide project management.

Requirements:

  • Proven Track Record: You should have a strong background in developing and improving operational processes and procedures.
  • Program Ownership: You must demonstrate program ownership and consistent delivery on commitments.
  • Strategic View: You should be able to perform cost-benefit analyses, assess risk, forecast outcomes, and evaluate implications in a complex business environment.
  • Exceptional Analytical Skills: You should be comfortable working with large amounts of data, communicating data findings, and establishing and tracking program metrics.
  • Customer Service Orientation: You must have a demonstrated desire to exceed customer expectations and serve multiple customers (employees, managers, HR).

What We Offer:

  • Career Growth Opportunities: We offer a dynamic work environment that fosters career growth and development.
  • Competitive Compensation and Benefits: We provide a competitive compensation package and comprehensive benefits to support your well-being.
  • Diverse and Inclusive Culture: We strive to create a diverse and inclusive culture that values and respects individual perspectives and experiences.


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