Operational Excellence Lead

hace 1 semana


San José, San José, Costa Rica Wns Global Services A tiempo completo

Company Overview

WNS Global Services is a leading provider of business process management solutions, serving clients across various industries. With operations in multiple countries, we leverage our expertise to drive efficiency and excellence in client processes.

About WNS

We are a global company with a strong presence in North America, South America, and Europe. Our team of experts works closely with clients to understand their needs and develop tailored solutions to address their business challenges.

Job Description

This role involves working closely with clients to analyze their business processes and identify opportunities for improvement. The successful candidate will be responsible for delivering system integration projects, ensuring seamless connectivity between client systems and our services.

Key Responsibilities

Develop and implement effective system integration strategies to meet client requirementsAnalyze client business processes and identify areas for improvementCollaborate with cross-functional teams to deliver integrated solutionsEvaluate client systems and business processes to inform solution design

Required Skills and Qualifications

To be successful in this role, you will need:

  • Proven experience in customer-facing roles with technical implementation and consulting expertise
  • Technical expertise in development tools, including APIs and web services
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Ability to work in a global environment with diverse cultures

    Benefits

    We offer a comprehensive benefits package, including:

    • Ongoing training and professional development opportunities
    • A supportive and collaborative work environment
    • Competitive compensation and benefits package

      Others

      We are committed to fostering a culture of continuous learning and growth. If you are a motivated and detail-oriented individual with a passion for process excellence, we encourage you to apply for this exciting opportunity.



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