Business Process Excellence Lead
hace 1 semana
**About WNS Global Services**
We are a global Business Process Management (BPM) leader, offering business value to 400+ clients worldwide. Our expertise lies in combining operational excellence with deep domain knowledge in key industries such as Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, and Travel.
Our mission is to enable clients to outperform through our passion for service and innovation. At the heart of each client engagement is our pursuit to understand their business and create impactful solutions that drive agility and excellence into their processes.
We are guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our 5 people promises.
**Job Summary:**
Evaluate business unit performance and quality of contact processing or file handling. Consult with business units to identify primary opportunities impacting quality and recommend corrective actions. Lead evaluations on a rotational basis, presenting results and information to business partners and leaders.
- Evaluate quality of service, regulatory compliance, and adherence to established procedures.
- Analyze potential impact of errors on customers and subsequent handling.
- Contribute to benchmark audits and targeted reviews.
- Identify trends and recommend priority action items to improve customer experience.
-
Process Excellence Lead
hace 4 horas
San José, San José, Costa Rica Smith+Nephew A tiempo completoLife Unlimited.At Smith+Nephew, we design and manufacture technology that takes the limits off livingWe are seeking a highly skilled and strategic Process Excellence Lead with a Six Sigma Black Belt certification to drive continuous improvement, operational efficiency, and business transformation.The ideal candidate will lead process improvement initiatives,...
-
Global Process Excellence Lead
hace 6 días
San José, San José, Costa Rica Ynv Group A tiempo completoOverview:We're searching for an experienced Global Process Excellence Lead to create transformative, comprehensive, and self-sustaining operational excellence capabilities within the business to reduce cost, remove complexity, increase flexibility, and improve compliance.As an integral part of the Business Excellence & Transformation unit, you'll work in...
-
Business Process Mining Lead
hace 1 semana
San José, San José, Costa Rica British American Tobacco A tiempo completoJob OverviewWe are seeking an experienced Business Process Mining Lead to join our Global Business Solutions team. As a key member of the Business Optimisation Centre, you will play a crucial role in championing data-driven business process improvement across various functions.About the RoleThe successful candidate will lead global initiatives to identify...
-
Business Process Excellence Manager
hace 5 días
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany Overview">WNS (Holdings) Limited, a global Business Process Management leader, offers value to 400+ clients by combining operational excellence with domain expertise in key industry verticals. Our WNS Costa Rica delivery center is fully functional and scalable, serving industries like Retail, Consumer Packaged Goods, and Insurance, driven by...
-
Operational Excellence Lead
hace 3 días
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completoOperational Excellence LeadWe are seeking an experienced Operational Excellence Lead to join our team at Intelliswift Software, Inc.This is a 6-month contract role, working on a hybrid schedule in San Jose, CA.In this role, you will lead efforts to identify and document cross-functional process improvements and adoption of best practices to improve overall...
-
Process Excellence Manager
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoWe are looking for a highly skilled Process Excellence Manager to join our team at Amazon Support Services Costa Rica Srl - B20. In this role, you will be responsible for driving process improvements that enhance our customer experience and increase operational efficiency.About the Role:The Process Excellence Manager will be responsible for: Identifying and...
-
Process Excellence Manager
hace 3 días
San José, San José, Costa Rica Mondelez International A tiempo completoJob SummaryMondelez International is seeking a Process Excellence Manager to join our Service Operations team. The successful candidate will be responsible for driving standardization and simplification of processes, analyzing and reporting on exceptions, and leading the sustainable continuous improvement process for the team.This role requires strong...
-
Process Excellence Coordinator
hace 4 días
San José, San José, Costa Rica Mondelez International A tiempo completoJob OverviewWe are seeking a Process Excellence Coordinator to join our team in Global Business Services. In this role, you will play a critical part in delivering process excellence through meticulous attention to detail in administrative tasks. You will work closely with the business to ensure that processes are adhered to and documented, ensuring seamless...
-
Operational Excellence Lead
hace 4 días
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany OverviewWNS Global Services is a leading provider of business process management solutions, serving clients across various industries. With operations in multiple countries, we leverage our expertise to drive efficiency and excellence in client processes.About WNSWe are a global company with a strong presence in North America, South America, and...
-
Business Process Manager
hace 2 días
San José, San José, Costa Rica Moody'S A tiempo completoSupport and coordinate end to end Finance process improvement projects including process analysis, design, and overall execution.Advise and support project teams through project identification, planning (scope and goals definition, project roles and responsibilities, deliverables, results measurement) and execution.- Support the coordination of large cross...
-
Business Process Innovation Lead
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAmazon Support Services Costa Rica Srl - B20 is seeking an exceptional Business Process Innovation Lead to join our team. As a key member of our organization, you will be responsible for driving process improvement initiatives that enhance our customer experience and increase operational efficiency.Responsibilities: Identify, analyze, and document existing...
-
StS Process Excellence Specialist
hace 5 días
San José, San José, Costa Rica Msd A tiempo completoJob SummaryMsd is seeking a highly motivated StS Process Excellence Specialist to join our team. In this role, you will be responsible for driving operational excellence and process improvements across the StS Resolution Center.You will work closely with cross-functional teams to identify areas for improvement, develop and implement process enhancements, and...
-
Operational Excellence Strategist
hace 1 semana
San José, San José, Costa Rica Emerson A tiempo completoJob Summary: We are seeking an Operational Excellence Specialist to join our team at Emerson. As a key member of our operations team, you will be responsible for leading and implementing process improvement initiatives across the organization.About the Role:- Acts as a consultant for continuous improvement projects executed by Lean Champions- Mentoring SS...
-
Global Supply Chain Excellence Lead
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completo**Job Summary**We are seeking a Global Supply Chain Excellence Lead to drive Operational Excellence and Continuous Improvement initiatives within our Americas Supply Chain. This role requires a seasoned professional with expertise in Lean Capabilities, IMEx deployments, and Operation Excellence.**Key Responsibilities**Develop and implement operational...
-
Operational Excellence Lead
hace 3 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOur Team's MissionTo deliver financial savings through continuous improvement projects while driving Operational Excellence Culture across functional teams.Design and implement mechanisms to improve Operational Excellence Culture.Conduct Green Belt and Lean training programs within Prime Video/Amazon Studios.Drive consistency of process, training, and...
-
Process Optimization and Excellence Professional
hace 5 días
San José, San José, Costa Rica Tek Experts A tiempo completoJob ResponsibilitiesEnable the Process Excellence framework alongside the Process Excellence team and partners.Drive process optimization and promote commonality in processes and tools.
-
Team Lead
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is seeking a skilled Team Lead - Operations Excellence to join our team. As a key member of our HR Services workforce, you will be responsible for leading and developing a high-performing team of 15-25 associates. Your primary focus will be on driving process improvements, enhancing customer satisfaction, and achieving real-time...
-
Process Optimization Lead
hace 4 días
San José, San José, Costa Rica Mondelez International A tiempo completo**Overview**Mondelez International is a leading global snacking company with a rich history of innovation and commitment to excellence.We are seeking a Process Optimization Lead to join our team in driving the future of snacking.This role is responsible for using expertise in process and service knowledge to ensure impeccable service operations, drive...
-
Center of Excellence CoS Team Lead
hace 4 días
San José, San José, Costa Rica Pfizer A tiempo completoJob OverviewPfizer seeks a seasoned professional to lead its Center of Excellence (CoS) Team in the Decision Support Center. As a key member of the EFDS organization, this individual will oversee CoS activities and contribute to strategic planning.Lead CoS Team in delivering high-quality resultsDevelop and implement effective processes to drive continuous...
-
Business Process Management Professional
hace 5 días
San José, San José, Costa Rica Wns Global Services A tiempo completoAt WNS Global Services, we are committed to delivering exceptional business outcomes to our clients. Our team of experts works closely with clients to understand their business needs and develop tailored solutions that drive results. With a strong focus on operational excellence, we leverage our domain expertise to deliver impact-driven solutions that make a...