Business Process Innovation Lead
hace 7 días
Amazon Support Services Costa Rica Srl - B20 is seeking an exceptional Business Process Innovation Lead to join our team. As a key member of our organization, you will be responsible for driving process improvement initiatives that enhance our customer experience and increase operational efficiency.
Responsibilities:
Identify, analyze, and document existing business processes across various departments and regions.
Develop detailed process maps, flowcharts, and value-stream maps, emphasizing end-to-end visualization.
Analyze and evaluate processes for effectiveness and efficiency, identifying areas for improvement, automation, and optimization.
Work closely with cross-functional teams to validate and enhance process documentation.
Establish key performance indicators (KPIs) for processes and regularly assess performance.
Requirements:
3+ years of program or project management experience.
Experience working cross-functionally with tech and non-tech teams.
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
Experience defining program requirements and using data and metrics to determine improvements.
3+ years of business process mapping experience with process tools such as MS Visio.
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