Service Delivery Specialist

hace 4 días


San José, San José, Costa Rica Nitel A tiempo completo
Job Description

The Operations - Service Delivery role is a critical position that requires exceptional customer service skills, attention to detail, and excellent communication abilities. As a Service Delivery Specialist, you will be responsible for managing all aspects of the service delivery process for customers with fewer than twenty locations and simple product solutions.

Your primary focus will be on ensuring timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. This involves efficiently delivering information, promptly resolving issues, and prioritizing tasks to maintain a high level of accuracy.

In this dynamic, fast-paced environment, you will build robust relationships with internal and external stakeholders, possess a deep understanding of Nitel's service offerings, and consistently advocate for the customer's needs. You will also be comfortable in a hands-on environment, enjoy solving problems, and thrive in a collaborative setting.

Key Responsibilities:

  • Manage all aspects of the service delivery process for customers with fewer than twenty locations and simple product solutions.
  • Ensure timely deliverables to customers in accordance with SLAs while creating excellent customer experiences.
  • Promptly resolve issues and prioritize tasks to maintain a high level of accuracy.
  • Build robust relationships with internal and external stakeholders.
  • Advocate for the customer's needs and consistently demonstrate exceptional customer service skills.


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