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We are looking for an IT Service Delivery Specialist to join our Amzn Support Srvcs Costa Rica team. As a key member of our IT support team, you will be responsible for delivering high-quality technical support to Amazon Corporate employees worldwide.
Responsibilities:
- Provide technical support to Amazon Corporate employees, including troubleshooting and resolving end-user computing problems.
- Document customer interactions and create detailed call logs.
- Inform customers of needed repairs and answer basic questions.
- Work collaboratively with team members to achieve high levels of productivity and quality support.
- Participate in activities to triage and escalate system or network outages to reduce downtime.
Requirements:
- 6+ months of experience in IT help-desk or desk-side environment.
- Advanced written and spoken English and Spanish level.
- High School diploma.
- Experience in Windows, Mac OS environments.
- Proven ability to communicate with technical and non-technical staff.
