Service Delivery Expert

hace 2 semanas


San José, San José, Costa Rica Mondelez International A tiempo completo
The Opportunity

We are seeking an experienced Payroll Process Improvement Analyst to join our team. In this role, you will be responsible for analyzing and improving our payroll processes to ensure they are efficient, effective, and compliant with regulatory requirements.

You will work closely with our payroll team to identify areas for improvement, design and implement new processes, and measure the impact of changes. This will involve collaborating with cross-functional teams, including finance, HR, and IT.

Responsibilities
  • Analyze and identify areas for improvement in our payroll processes
  • Design and implement new processes to increase efficiency and reduce costs
  • Collaborate with the payroll team to resolve issues and improve service delivery
  • Measure the impact of changes to ensure continuous improvement
Requirements

To be successful in this role, you will need:

  • Minimum 4 years of experience in share services/customer service/employee life cycle processes or related
  • From those minimum of 2 year payroll experience
  • Experience with outsourced payroll delivery including vendor management (desired)
  • Experience with US & Canada payroll (must have)
  • Union payroll experience (must have)
  • Experience in managing corporate audits (desired)


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