Cloud Service Delivery Expert

hace 7 días


San José, San José, Costa Rica Zscaler A tiempo completo

Company Overview

Zscaler is a leader in cloud-based security solutions, serving thousands of enterprise customers worldwide. As a Product Support Engineer, you will play a key role in providing technical support to customers and partners.

**Responsibilities**:

  • Hold daily/weekly get-well calls with customers with escalated issues
  • Engage with customers on escalated support issues or critical customer situations
  • Provide expert systems design, recommendations, and configurations

**Requirements and Qualifications**:

  • Excellent customer facing communication skills
  • Strong knowledge of networking concepts and ability to troubleshoot complex networking issues
  • Experience with operating systems such as Linux, Unix and Free BSD

**Benefits and Perks**:

  • Competitive salary and benefits package
  • Opportunity to work with cutting-edge technologies
  • Collaborative and dynamic work environment


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