Cloud Service Delivery Expert
hace 7 días
Company Overview
Zscaler is a leader in cloud-based security solutions, serving thousands of enterprise customers worldwide. As a Product Support Engineer, you will play a key role in providing technical support to customers and partners.
**Responsibilities**:
- Hold daily/weekly get-well calls with customers with escalated issues
- Engage with customers on escalated support issues or critical customer situations
- Provide expert systems design, recommendations, and configurations
**Requirements and Qualifications**:
- Excellent customer facing communication skills
- Strong knowledge of networking concepts and ability to troubleshoot complex networking issues
- Experience with operating systems such as Linux, Unix and Free BSD
**Benefits and Perks**:
- Competitive salary and benefits package
- Opportunity to work with cutting-edge technologies
- Collaborative and dynamic work environment
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