Cloud Security Expert
hace 4 días
About the Role
We are seeking a highly skilled Cloud Security Expert to join our Customer Care Organization. In this role, you will provide world-class post-sales technical support directly to customers and partners.
Responsibilities:
- Hold daily/weekly get-well calls with customers with escalated issues
- Engage with customers on escalated support issues or critical customer situations
- Provide expert systems design, recommendations, and configurations
- Perform in-depth diagnostics and troubleshooting using networking tools
- Assist customers with testing or troubleshooting of networking or cloud service issues
- Maintain ticket database, logging issues and customer interactions
Requirements:
- 5+ years of support and networking experience required
- Bachelor Degree in Computer Science, Computer Engineering or equivalent advanced industry certifications
- Proven experience escalating technical customer issues
- Very strong verbal and written communication skills (English)
- Working knowledge of networking and security products and enterprise network infrastructure
What We Offer:
- A fun, passionate and collaborative workplace
- Competitive salary and benefits, including equity
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