Cloud Service Manager

hace 2 semanas


San José, San José, Costa Rica Cloud Destinations A tiempo completo
About the Role

This Cloud Service Manager position plays a critical role in overseeing the implementation of ServiceNow solutions, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). The successful candidate will collaborate with technical teams to configure and customize ServiceNow modules to meet business requirements.

Duties and Responsibilities
  1. Manage the integration of Microsoft tools such as Azure DevOps, SharePoint, and Teams with existing IT systems and processes.
  2. Ensure seamless interoperability between ServiceNow and Microsoft tools to enhance productivity and collaboration.
  3. Implement best practices for utilizing Microsoft tools within the organization.
  4. Conduct regular quality assurance reviews to assess project deliverables and identify areas for improvement.
Desirable Skills and Experience
  • Proven experience managing technical projects, specifically related to ServiceNow and Microsoft tools.
  • Familiarity with Agile methodologies and frameworks (e.g., Scrum, Kanban).
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.


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