Service Manager

hace 4 semanas

San José, San José, Costa Rica Ufinet A tiempo completo

**Descripción General**

Brindar a los clientes estratégicos un trato personalizado y de calidad, mediante la realización de diversas actividades que fortalecen nuestra atención y el servicio que Ufinet brinda.
De esta forma se ayudará a que el cliente crezca a nível comercial y estratégico.
El Service Manager también es encargado de fomentar los mecanismos de control para garantizar que los clientes estén satisfechos siempre.
El Service Manager estará a cargo de buscar mejoras constantes para los procesos de atención y estará atento a las necesidades Post Venta de los clientes VIP.
**Descripción de Funciones y/o Responsabilidades del Cargo**
- Brindar un trato personalizado y de calidad a los clientes estratégicos, realizando diversas actividades que fortalezcan la atención y el servicio proporcionado por Ufinet.
- Garantizar que los clientes estén satisfechos en todo momento, fomentando mecanismos de control efectivos y respondiendo proactivamente a sus necesidades y preocupaciones.
- Buscar constantemente mejoras en los procesos de atención al cliente, identificando áreas de oportunidad y promoviendo la implementación de soluciones eficaces.
- Estar atento a las necesidades post-venta de los clientes VIP, asegurando una atención continua y personalizada para fortalecer la relación comercial.
- Colaborar estrechamente con otros departamentos para garantizar la coherencia y la calidad en la prestación de servicios a los clientes estratégicos.
- Supervisar la ejecución de acciones correctivas y preventivas para abordar cualquier problema o preocupación del cliente de manera oportuna y efectiva.
**Competencias**
- Educación: Licenciatura en Ingeniería Electrónica, Telecomunicaciones, Sistemas, Telemática o campos afines.
- Formación técnica deseable para el cargo: Conocimientos en gestión de proyectos según las prácticas del PMI, Certificación CCNA o equivalente en Networking.
- Idiomas: Ingles avanzado
- Experiência: Mínimo 2 años de experiência en roles relacionados con la gestión y soporte técnico, focal point o service manager en el sector de las telecomunicaciones.
- Habilidades: Flexibilidad y adaptabilidad, orientación a resultados, habilidades de trabajo en equipo, capacidad para la toma de decisiones y comunicación eficaz.

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