Technical Service Delivery Manager

hace 3 días


San José, San José, Costa Rica Tek Experts A tiempo completo

About Us

Tek Experts is a leading provider of technical services, and we're looking for a talented Technical Service Delivery Manager to join our team. In this role, you'll be responsible for managing a team of 15-20 support engineers, ensuring they deliver exceptional customer service across technical service lines.

Key Responsibilities:

  • Manage a team to deliver exceptional customer service.
  • Schedule training sessions to enhance team members' skills and knowledge.
  • Develop and implement processes to improve team efficiency and productivity.
  • Collaborate with cross-functional teams to achieve business objectives.

Requirements:

  • 3 - 5 years in technical support, software support, IT operations, and/or infrastructure support with 1 - 2 years of experience managing teams.
  • Experience in supporting cloud-based technologies is preferred.


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