Technical Operations Manager
hace 1 semana
Company Overview
Webhelp is a leading customer experience outsourcing company that provides innovative solutions to help businesses succeed in today's fast-paced market.
We are seeking a skilled Technical Operations Manager to join our team and lead the technical operations of our engineering group. As a Technical Operations Manager, you will be responsible for coaching and supervising a team of engineers, ensuring that they have the tools and guidance needed to deliver exceptional customer service.
The ideal candidate will have a strong background in technology fields such as Cloud services, Networking, User management, Operating systems, Encryption, and Windows Server. You will also be responsible for conducting technical assessments and case audit reviews to assess engineer proficiency, developing relationships within supporting business units, and meeting or exceeding all deadlines for reporting.
Job Description
As a Technical Operations Manager, your primary responsibility will be to lead the technical operations of our engineering group. This includes:
- Coaching and supervising a team of engineers to ensure they have the tools and guidance needed to deliver exceptional customer service.
- Conducting technical assessments and case audit reviews to assess engineer proficiency.
- Developing relationships within supporting business units to help resolve issues related to team members.
- Meeting or exceeding all deadlines for reporting.
Required Skills and Qualifications
To be successful as a Technical Operations Manager, you will need to possess the following skills and qualifications:
- A strong background in technology fields such as Cloud services, Networking, User management, Operating systems, Encryption, and Windows Server.
- At least 12 months of experience leading roles or a background in Business Administration/Human Resources or a related field.
- Schedule flexibility (work on weekends).
- Technical expertise, industry-standard case and call management, technical proficiency, troubleshooting skills.
- Strong understanding of computing technology and Networking.
- Problem-solving skills with linear and logical troubleshooting skills.
- Process knowledge, assessment, design, and documentation skills.
- Excellent customer service and support skills.
- Able to work well under pressure and exhibit professional demeanor.
Benefits
As a Technical Operations Manager at Webhelp, you can expect to receive the following benefits:
- A competitive salary.
- Career development opportunities.
- A good working environment.
Others
Please note that this position requires a minimum of 1 year of tenure in Concentrix and the current position. Additionally, you must hold zero disciplinary actions in the past 6 months, meet main KPIs, and have no active PIPs in the past 3 months. English level required is 85% or above. Finally, you should have taken the TL Academy Program.
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