Customer Support Associate
hace 2 semanas
About IGP Operations Ltd:
We are a high-energy company that thrives on positive attitude. Our atmosphere is welcoming and rewarding, where everyone can grow and learn. We encourage our team members to lead by example and strive for excellence in everything we do.
About the Role:
As a key point of contact, you will investigate and resolve potential issues, escalating time-sensitive matters to the team manager and relevant departments. You will aid customers with registration, bonuses, marketing campaigns, verification, payouts, deposits, and technical issues. You will also promote brand promotions, providing updates on ongoing campaigns to sustain customer engagement.
Key Responsibilities:
- Serve as primary point of contact for multiple teams regarding player inquiries and unresolved bets
- Investigate and effectively resolve potential issues
- Escalate complex customer issues to the team manager and relevant internal departments
- Aid customers in tasks such as registration, bonuses, participation in marketing campaigns, verification, payouts, deposits, resolution of technical issues, and any other inquiries
- Promote brand promotions to customers, providing updates on ongoing campaigns to sustain their engagement
Requirements:
- Demonstrated experience in customer support roles and previous iGaming experience is a plus
- Experience in a Sports betting environment is considered an asset
- Proficiency in English is essential, knowledge of Portuguese and/or Spanish is an advantageous asset
- Excellent communication skills and a strong customer service orientation
- Adept at active listening, displaying empathy, and engaging in delivering exceptional service
What We Offer:
- Fully-remote work
- Private health insurance allowance
- Monthly lunch allowance
- Monthly remuneration: €825.00
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