Support Operations Associate
hace 7 días
**Job Description**
We are seeking an experienced Support Operations Associate to join our team at MicroPort Orthopedics S.A. The successful candidate will be responsible for delivering high-quality customer support and ensuring the efficient operation of our support processes.
Main Responsibilities:
- Establish and maintain effective relationships with customers, carriers, and internal stakeholders to ensure timely resolution of queries and issues.
- Stay up-to-date with product information, company policies, and industry developments through regular training and professional development opportunities.
Requirements and Preferences:
- A high school diploma or equivalent, with a preference for a bachelor's degree in a related field.
- At least 1 year of experience in a customer-facing role, preferably in a medical device environment.
- Outstanding communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Familiarity with inventory management systems and data entry software.
- A strong commitment to quality and customer satisfaction.
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