Customer Support Associate

hace 2 semanas

San José, San José, Costa Rica Convera A tiempo completo

**Costumer Support Associate (French and English speaking)**

***JOB REQUIREMENTS**:

- 1 years' experience in a busy team in a client-facing function within the financial services sector.
- A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture.
- Ability to lead by example and deliver service excellence to customers.
- Maintain and exceed targets and meet tight deadlines.
- Able to identify own development areas and training needs.
- Excellent communication and listening skills with the ability to network and build internal/external relationships at all levels.
- Build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business.
- Ability to influence others to a desired outcome.
- Highly driven, with a strong desire to succeed.
- Analytical capacity and innovative problem-solving skills
- High degree of professionalism, with a confident, assertive style
- Desire to exceed personal and team targets.
- Team player
- Effective time management skills
- Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint, and the Internet

**About Convera**

Convera is the largest non-bank B2B cross-border payments company in the world.
Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.
Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work.
This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view.
We want to work with the best people and ensure we foster a culture of inclusion and belonging.
**We offer an abundance of competitive perks and benefits including**:

- Market competitive monthly gross salary.
- Opportunity to earn an annual bonus (based on role level)
- Great career growth and development opportunities in a global organization
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

  • Customer Support Associate

    hace 1 semana

    San José, San José, Costa Rica Oracle A tiempo completo

    **About the Role:**The Customer Support Associate position is an exciting opportunity to join the Oracle Support team. As a key member of the Support organization, you will be responsible for delivering post-sales support and solutions to our global customer base.Main Responsibilities:Resolving non-technical customer inquiries via phone and electronic...

  • Customer Support Associate

    hace 3 semanas

    San José, San José, Costa Rica Convera A tiempo completo

    **ob Summary**:The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre- and post-transaction queries, driving Client satisfaction and retention.This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell,...

  • Customer Support Associate

    hace 3 semanas

    San José, San José, Costa Rica Convera A tiempo completo

    **Job Summary**:The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre- and post-transaction queries, driving Client satisfaction and retention.This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell,...

  • Customer Support Associate

    hace 3 días

    San José, San José, Costa Rica Convera A tiempo completo

    **Job Summary**:- The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre- and post-transaction queries, driving Client satisfaction and retention.- This role supports and encourages Clients in using online digital tools and identifies opportunities for...

  • Phone Support Associate

    hace 1 semana

    San José, San José, Costa Rica Detail Cleaning Services A tiempo completo

    Job Title: Phone Support AssociateDescription:We are seeking a highly motivated and customer-focused Phone Support Associate to join our team at Detail Cleaning Services. As a Phone Support Associate, you will be responsible for handling customer calls, responding to emails, and providing exceptional support via phone and email.Responsibilities:Answer...

  • Customer Support Associate

    hace 4 semanas

    San José, San José, Costa Rica Convera A tiempo completo

    **Costumer Support Associate (English and French Speaking).*****The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre**You will be responsible for**:Request Handling - Pre & post-transaction queries.- Resolve multi-channel Customer transaction queries providing answers...

  • Customer Support Associate

    hace 2 semanas

    San José, San José, Costa Rica Convera A tiempo completo

    **Customer Support Associate**The primary purpose of the Customer Support Associate is to provide internal support to the sales/operations group; may act as a liaison to client.Main responsibilities may include handling the administration of client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and...

  • Associate Customer Support Specialist

    hace 3 semanas

    San José, San José, Costa Rica Cloudpay A tiempo completo

    CloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base.The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...

  • Group Director Customer Experience Support

    hace 2 semanas

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Us">Amzn Support Srvcs Costa Rica is committed to delivering exceptional customer experiences. We are looking for a talented individual to join our team as a Group Director Customer Experience Support. In this role, you will lead a team of front-line supervisors and customer service associates to drive business results and improve customer...

  • Employee Support Associate

    hace 2 semanas

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **About the Role**This is an exciting opportunity to join our Pay Services team at Amzn Support Srvcs Costa Rica. As a Pay Services Associate, you will have the chance to work with a talented team to provide world-class support to employees.You will be responsible for providing training and communication to HR partners and Amazon employees, as well as...