Cloud Security Operations Manager

hace 2 semanas


San José, San José, Costa Rica Splunk A tiempo completo

In this critical role, you'll be responsible for leading our Rapid Response Team in delivering exceptional incident response and system reliability services to our customers. As a seasoned manager, you'll bring strategic vision, technical expertise, and collaborative leadership to our Cloud Operations team. If you're passionate about driving process improvements, fostering teamwork, and staying ahead of the curve in cloud operations, we want to hear from you

**Your Key Deliverables:**

- Develop and execute a comprehensive cloud operations strategy, aligning with business objectives and industry best practices.

- Foster a culture of collaboration and knowledge sharing among RRT Peers, Problem Management, and other Teams within the Splunk Ecosystem.

- Collaborate with Cloud Operations teams to design and implement process improvements, reducing repeatable risk and enhancing system reliability.

- Develop and maintain robust relationships with stakeholders, ensuring effective communication and alignment around goals and objectives.

- Oversee team performance, identifying areas for improvement and implementing targeted training and development programs.

**Requirements and Preferences:**

- 2-4 years of hands-on management experience in technical support, cloud operations, or similar incident/escalation roles.

- Strong understanding of Cloud Services, frameworks, and tools relevant to the role.

- Excellent communication and collaboration skills, with the ability to adapt to changing priorities and deadlines.

- Experience working in a dynamic, fast-paced environment with multiple stakeholders and competing priorities.


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