Service Manager

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amzn Support Srvcs Costa Rica is looking for a highly skilled Service Manager to lead and support a team of 15 Technical Service Associates. The ideal candidate will have a strong ability to coach, develop, and engage their associates, as well as use quantitative and qualitative data to identify opportunities for growth and development.

The Service Manager will be responsible for creating and supporting individual development plans, using effective coaching techniques to help their direct reports achieve their full potential. They will also be expected to maintain a high level of professionalism and approachability, while communicating the Amazon mission, vision, and strategy to their team.

This role requires a strong understanding of effective leadership principles, including experience coaching or leading people, strong listening skills, and the ability to create a positive work environment. If you are a motivated and results-driven leader who is passionate about developing your team, we encourage you to apply for this exciting opportunity.

  • Leadership: Experience coaching or leading people, understanding of effective coaching techniques, ability to create and continually support people through individual development plans
  • Delivering Service: Ability to review contacts to identify WOW moments and opportunities to support associates with coaching
  • Deliver Results: Strong time management and organizational skills, completes tasks on time to a high quality standard


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