Real-Time Service Delivery Manager
hace 2 días
About Our Mission
">At Bill Gosling Outsourcing, our mission is to deliver exceptional service to our clients through the dedication and expertise of our people.
">Job Description
">The Workforce Management Real-Time Analyst is responsible for providing real-time feedback and historical reporting to Operational Management, Senior Leadership, and our clients on workforce management metrics.
">Key Responsibilities
">This role involves:
">- ">
- Monitoring incoming call queues and dialer queues to identify trends and areas for improvement.">
- Managing staff scheduling and break schedules to optimize productivity and efficiency.">
- Providing real-time feedback to Operational Management and Senior Leadership on workforce management metrics.">
Requirements
">To succeed in this role, you will need:
">- ">
- Experience working in a call center environment.">
- Strong analytical and problem-solving skills.">
- Ability to work effectively in a fast-paced environment.">
Benefits
">We offer a competitive salary and a dynamic work environment. You will have the opportunity to work with a talented team and contribute to the success of our clients.
">Reports to
">This role reports to the WFM Real-Time Analytics Manager.
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