Service Delivery Project Manager
hace 3 días
About Us: Splunk is a leading provider of the Unified Security and Observability Platform.
We deliver enterprise resilience to 11,000+ organizations globally, empowering them to succeed in today's fast-paced digital landscape.
Our mission at Splunk is to foster an inclusive culture where employees feel valued, supported, and empowered to bring their authentic selves to work.
As a Professional Services Project Coordinator, you'll play a critical role in driving customer success, employee growth, and company prosperity. This challenging position requires highly organized individuals with exceptional communication skills, passion for delivering successful customer outcomes, and associate-level experience in project management standard processes, consulting, and leading technology implementation projects.
Key Responsibilities- Manage project kickoff and closure activities
- Collaborate with customers to coordinate schedule availability and resource requests
- Understand customer technical scope and onboarding requirements
- Partner with PS stakeholders to ensure timely scope delivery within budget
- Create and maintain technical project plans outlining tasks, milestone dates, and resource allocation aligned to SOWs
- Deliver timely and accurate status updates to all stakeholders
- Oversee technical project escalations through to resolution
- Foster relationships with Splunk, partner, and customer teams
- Identify opportunities for Splunk products and services
- Develop and maintain knowledge of Splunk products, industry standard methodologies, and project management skills
- Ensure data hygiene within FinancialForce
- Review and reconcile timecards for Estimated vs. Actual time delivery
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