Application Service Delivery Manager
hace 3 semanas
ROLE SUMMARY
This role will be involved in the development and management of analytical and operational business intelligence (BI) solutions that serve Pfizer's Research and Global Product Development organizations.
Technologies that will be used include (but are not limited to) Amazon Web Services (AWS) data/analytics technologies, Oracle databases, Spotfire, SAS, R, Tableau, Python, Alteryx, Pfizer's container ecosystem (Docker / Rancher / Artifactory).
ROLE RESPONSIBILITIES
- Implement Business Intelligence (BI) reporting and analytical solutions for Research, Development, Worldwide Safety, Regulatory, Medical (R&D and WSRM)
- Work with and provide operational oversight, and technical guidance for departmental services teams and contracted resources that are building, supporting, and maintaining complex analytics solutions and platforms
- Work with outsourcing teams to deliver high quality solutions support and maintenance to internal systems.
- Controls elements of service risks, costs and improves productivity for our internal clients.
- Manages, motivates and develops a team of technical service staff in ensuring the team achieves their objectives and to constantly improve quality.
- Ensure contractual SLA's and KPI's are being met.
- Ensure productivity targets are being met.
BASIC QUALIFICATIONS
- BS in an Engineering or advanced analytics field
- 7 or more years of experience engineering and supporting solutions with BI/analytics technologies including: Amazon Web Service (AWS) ecosystem, Talend, Spotfire, Business Objects, databases (Oracle, Redshift, Snowflake, MySQL SQL Server), SAS, R, Python, Containers (Kubernetes, Docker), Tableau, Spark, MapR, Hadoop, etc
- Excellent problem-solving and operational support skills
- Strong communication skills to work with both technical and non-technical individuals.
- Comprehensive knowledge of the practice of supporting and maintaining departmental BI and analytical solutions
- Experience managing projects in complex environments.
- Experience managing relationships with third party suppliers.
- Agile mindset and experience using the Scrum framework to manage outsourcing teams.
- English Proficiency.
PREFERRED QUALIFICATIONS
- Relevant pharmaceutical industry experience
- Must be able to multi-task effectively and prioritize goals to ensure maximum return on the resources utilized.
- Flexible approach and works well under pressure.
LI-PFE
PHYSICAL/MENTAL REQUIREMENTS
None, primarily office/computer-based work
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
- Pfizer Digital is a 7x24x365 endeavor.
This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours
- May occasionally require travel, primarily to other Pfizer sites in the region and globally.
OTHER INFORMATION
- None
ORGANIZATIONAL RELATIONSHIPS
Partner with other parts of the Digital Health, Medicines, and AI organization as well as Enterprise Platforms & Security.
RESOURCES MANAGED
- Financial Accountability_
N/A
- Supervision_
- No Direct or Indirect People Responsibility
- Manage group of 10+ contingent workers
Work Location Assignment: Flexible
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech
LI-PFE
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