It Help Desk Agent

hace 6 días


San José, Costa Rica Crg Solutions A tiempo completo

As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization.
You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.
Joining our organization as an IT Help Desk Agent offers you the opportunity to contribute to the smooth functioning of our IT infrastructure and provide essential support to end-users.
You will work closely with a team of professionals dedicated to delivering excellent IT services and ensuring user satisfaction.
**Responsibilities**:

- Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
- Assist users with software installations, upgrades, and basic configuration.
- Set up and maintain user accounts, permissions, and access rights.
- Collaborate with other IT team members to resolve complex technical issues.
- Escalate unresolved problems to the appropriate IT personnel or vendor, following established procedures.
- Follow up with end-users to ensure issues are resolved and provide appropriate documentation and guidance.
- Document all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.
- Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
- Stay updated with the latest trends and advancements in IT to enhance technical knowledge and skills.
**Requirements**:

- Strong technical knowledge of computer hardware, software, and networking concepts.
- Proficient in troubleshooting common hardware and software issues.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ticketing systems and remote support tools.
- Ability to prioritize and manage multiple tasks effectively.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in shifts and provide occasional on-call support.
**Education**

**Formal Education**:
1.
In progress associate or bachelor's degree in information Technology or a related field.
**Skills and competences**:
1.
Technical knowledge.
2.
Troubleshoot and problem-solving skills.
3.
Customer service.
4.
Time Management and Prioritization.
5.
Documentation and Knowledge Management

6.
Adaptability and Continuous Learning.
7.
Teamwork and Collaboration.
8.
Attention to Detail.
**Non formal education (certifications)**:
1.
Certifications in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
**Others**:
1.
Upper-Intermediate level English (B2) required.


  • IT Help Desk Agent

    hace 1 semana


    San Pedro, Costa Rica CRG Solutions A tiempo completo

    As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure. Joining our...

  • Agente De Service Desk

    hace 2 semanas


    San José, Costa Rica Sonda It A tiempo completo

    **AGENTE DE SERVICE DESK****Vive **la experiência SONDA****¡Aquí transformas tu carrera!****¿Por qué ser parte de SONDA?**Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino...


  • San José, Costa Rica Sonda It A tiempo completo

    SONDA, líder latinoamericano en Soluciones y Servicios TI busca, Agente Service Desk (Jornada Rotativa):Principales funciones:- Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos (primer nível).- Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los...

  • It Help Desk Agent

    hace 2 semanas


    San José, Costa Rica Crg Solutions A tiempo completo

    Be part of our team and help us evaluate, document, check and resolve different incidents and/or requirements that have been escalated through the Help Desk.Be in charge of effectively using the company's monitoring tools for the reactive and proactive detection of incidents by using the different indicators of the company (network performance, physical...


  • San José, Costa Rica It Link Now, Llc A tiempo completo

    **About Us**: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients.We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.**Position Overview**: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join...


  • San José, Costa Rica It Link Now, Llc A tiempo completo

    About Us: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients.We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.Position Overview: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join our...


  • San Pedro, Costa Rica IT Link Now, LLC A tiempo completo

    **About Us**: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment. **Position Overview**: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join...

  • It Help Desk Analyst

    hace 2 semanas


    San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **OUR POSITION IN A NUTSHELL**:**YOUR FOOTPRINT AT DWELLWORKS**:The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills.**WHAT YOU WILL ACCOMPLISH**:- Manage help desk for third party independent consultants including management of major roll-outs to...

  • Help Desk Agent

    hace 2 semanas


    San José, Costa Rica JLL A tiempo completo

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Help Desk Agent

    hace 2 semanas


    San José, Costa Rica Jll A tiempo completo

    About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate.We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.As a global Fortune 500 company, we also have an inherent...

  • Help Desk Expert

    hace 1 día


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the JobAs a Help Desk Expert at Amzn Support Srvcs Costa Rica, you will be part of a dedicated team responsible for delivering high-quality technical support to employees across the globe. This is an excellent opportunity to build your career in IT support and develop valuable skills in troubleshooting, problem-solving, and customer service.Key...

  • Help Desk Specialist

    hace 1 día


    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    **Job Overview**We are seeking a skilled Help Desk Specialist to join our team at Infotree Global Solutions. This is a full-time opportunity for a motivated and experienced professional who can provide top-notch technical support to our clients.Salary Range:The salary range for this position starts from ¢1,00 per month. We offer competitive compensation...

  • Help Desk Technician

    hace 1 día


    San José, San José, Costa Rica Encore Theme A tiempo completo

    About the RoleThis is an exciting opportunity to join our team as a Help Desk Technician. You will be responsible for providing primary user support and customer service, resolving technical issues in a timely and efficient manner, and escalating complex problems to senior technicians when necessary.To succeed in this role, you will need to possess strong...

  • IT Help Desk Technician

    hace 1 semana


    San José, Costa Rica modsquad.com A tiempo completo

    Do you love working with technology? Are you the “go to” person when your family or friends have their technology related issues? Are you looking for a fun and dynamic work environment, where you can use your technical abilities and constantly challenge yourself? If you answered **YES** to those questions, then ModSquad’s IT Helpdesk is looking for...

  • Service Desk Agent

    hace 2 semanas


    Ubicación San Jose, San José, Costa Rica ISMART RECRUIT A tiempo completo

    HARRIS COMPUTER SYSTEMS Service Desk; Technical Services 1 LOCATION: Canada I. JOB SUMMARY Perform a variety of computer and network problem analysis and monitoring tasks for the Corporate IT (CIT) Service Desk; triage problems to appropriate technical staff; log, coordinate and track requests for assistance related to CIT-supported systems as a primary...

  • It Service Desk

    hace 2 semanas


    San José, Costa Rica Quarzo Tecnologia A tiempo completo

    Estamos en la búsqueda de un IT Service Desk calificado con experiência en módulos de contabilidad para unirse a nuestro equipo.**Posición**:IT Service Desk****Locación**:- Tibás, San José- Híbrido**Beneficios**- Asociación Solidarista- Bonos por antiguedad- Bonos por eventos especiales (matrimonio, nacimiento de hijos)**Responsabilidades claves**:-...


  • San José, Costa Rica Joby Aviation A tiempo completo

    Joby Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...

  • IT Service Desk Engineer

    hace 2 semanas


    San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: IT Service Desk Engineer Job Overview: An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and...


  • San José, San José, Costa Rica June Homes A tiempo completo

    At June Homes, we're looking for a Home-Based Help Desk Professional to provide top-notch support to our customers. As a key member of our team, you'll be responsible for resolving customer complaints, answering questions, and escalating complex issues to senior colleagues.We offer a dynamic work environment, competitive pay, and opportunities for growth and...


  • San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...