![ISMART RECRUIT](https://media.trabajo.org/img/noimg.jpg)
Service Desk Agent
hace 4 semanas
HARRIS COMPUTER SYSTEMS
Service Desk; Technical Services 1 LOCATION: Canada
I. JOB SUMMARY Perform a variety of computer and network problem analysis and monitoring tasks for the Corporate IT (CIT) Service Desk; triage problems to appropriate technical staff; log, coordinate and track requests for assistance related to CIT-supported systems as a primary user contact. II. JOB RELATIONSHIPS
A. Reports to: Manager, Technical Services 1 B. Interrelationships: Develop relationships and interact regularly with staff.
III. JOB DUTIES & RESPONSIBILITIES A. Perform initial problem analysis and triage problem to CIT technical staff when appropriate. B. Maintain liaison with network users and technical staff to communicate the status of problem resolution
to network users. C. Log and track requests for assistance related to CIT-supported systems. D. Participate in the preparation of procedure manuals and documentation for Technical Services use. E. Participate in the distribution of network related information to users to include information such as help
desk procedures and network handbooks. F. Assist in the development of a comprehensive training plan for help desk procedures. G. Assist in training CIT personnel providing backup coverage. H. Assist in on-site installations of network systems for users. I. Perform other related duties
incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals.
IV. JOB REQUIREMENTS
Hardware/Software experience with PC’s, laptops and printers in a Microsoft Windows environment. Strong knowledge of Windows operating systems Strong knowledge of Office 365 Ability to work in a team environment. Ability to prioritize effectively and to perform proactively. Excellent oral and written communication skills. Good troubleshooting and analytical thinking skills.
V. SALARY Salary will be commensurate with experience and job responsibilities. Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.
Harris Computer Systems 1 Antares Drive, Suite 400 Ottawa, Ontario, Canada
K2E 8C4 Fax: (613) 226-3377
Proactive, Written Communication Skill, Written Communication, Analytical Thinking, Problem Analysis, Microsoft Windows, Excel, Communication Skill, Documentation
CONDICIONES DEL EMPLEO
Jornada laboral:Tiempo Completo
Tipo de empleo:Trabajo Fijo
Salario:2,500.00
REQUERIMIENTOS
Experiência Mínima:No especificado
-
Agente de Service Desk
hace 2 semanas
San José, Costa Rica SONDA IT A tiempo completo**AGENTE DE SERVICE DESK** **Vive **la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes,...
-
Agente de Service Desk
hace 3 semanas
San José, San José, Costa Rica SONDA IT A tiempo completoAGENTE DE SERVICE DESKVive la experiência SONDA**Aquí transformas tu carrera¿Por qué ser parte de SONDA?Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.En...
-
Front Desk Agent
hace 3 semanas
San José, Costa Rica Real Intercontinental A tiempo completo**Front Desk Agent **Vacante Fresca****: Real Intercontinental **Publicado el**: 21-05-2024, por Real Intercontinental. **Descripción de la Empresa**: Hoteleria. ACERCA DE LA VACANTE Funciones del Puesto Responsable de ejecutar el procedimiento de registro (check in) y salida (check out) de huéspedes, de acuerdo a los estándares de calidad,...
-
Global Service Desk 2023
hace 4 semanas
San José, Costa Rica Object Technology Solution A tiempo completo**About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...
-
Service Desk Analyst
hace 4 semanas
San José, Costa Rica Wipro Limited A tiempo completoOverview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...
-
IT Help Desk Agent
hace 3 semanas
San Pedro, Costa Rica CRG Solutions A tiempo completoAs an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure. Joining our...
-
Service Desk Agent Level 1
hace 3 semanas
San Francisco, Heredia, Costa Rica Fujitsu A tiempo completoDesired Core Skills Professional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team...
-
Service Desk Agent Level 1
hace 3 semanas
San Francisco, Heredia, Costa Rica Fujitsu A tiempo completoDesired Core SkillsProfessional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team Working –...
-
Service Desk Agent Level 1
hace 3 semanas
San Francisco, Heredia, Costa Rica Fujitsu A tiempo completoDesired Core SkillsProfessional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team Working –...
-
Service Desk Analyst
hace 3 semanas
San Francisco, Heredia, Costa Rica Manpowergroup CCA A tiempo completoDescription of Responsibilities: Addresses complex or advanced incidents referred by Service Desk Analysts, which may include detailed research, collaboration with support team leaderships, and using remote desktop access for troubleshooting. Reassigns tickets as appropriate to the next level support team(s). Creates a positive customer support experience...
-
Front Desk Agent
hace 3 semanas
San José, San José, Costa Rica Real Intercontinental A tiempo completoFront Desk Agent Vacante Fresca:Real IntercontinentalPublicado el: ,por Real Intercontinental.Descripción de la Empresa: Hoteleria.ACERCA DE LA VACANTEFunciones del PuestoResponsable de ejecutar el procedimiento de registro (check in) y salida (check out) de huéspedes, de acuerdo a los estándares de calidad, políticas y procedimientos establecidos por el...
-
Service Desk
hace 3 semanas
San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo6+ months of Help Desk/Service Desk Support (or 1 year of call center experience) 6 months of Desktop Support w/increasing responsibilities 6 months of Knowledge Management 6 months of ServiceNow (or equivalent ITIL Incident tracking Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM, Azure,...
-
Service Desk Analyst
hace 2 semanas
San José, Costa Rica Wipro Limited A tiempo completoSan Jose, Costa Rica - Tech Hiring - 3058119 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...
-
Service Desk Analyst
hace 3 semanas
San José, San José, Costa Rica Wipro Limited A tiempo completoOverview:We have an open position for a Service Desk AnalystKey Skills Required: IT Service Desk experience 1 year Good English communication skills written and oral. Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) Understanding of Windows 7 & 10 operating system Assisting with configuring/troubleshooting of Software...
-
Service Desk Analyst
hace 2 semanas
San José, Costa Rica Wipro Limited A tiempo completoSan Jose, Costa Rica - Tech Hiring - 3063094 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...
-
IT Service Desk Engineer
hace 4 semanas
San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: IT Service Desk Engineer Job Overview: An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and...
-
Trilingual Service Desk
hace 4 semanas
San José, Costa Rica Wipro Limited A tiempo completoSan Jose, Costa Rica - Tech Hiring - 3058121 **Job Description**: - A PROUD HISTORY OF OVER 75 YEARS - FY22 REVENUE 10.4 BN USD - WE’RE PRESENT IN 66 COUNTRIES - OVER 1,400 ACTIVE GLOBAL CLIENTS **Requirements**: - IT Service Desk experience 1 year - Advanced Portuguese B2+ - Good English communication skills written and oral. - Excellent...
-
Service Desk Tier 1
hace 4 semanas
San José, Costa Rica Emerson A tiempo completoMonitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup. - Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket. - Creates a positive customer support experience through handling concerns in a...
-
Service Desk Tier 1
hace 4 semanas
San José, Costa Rica Emerson A tiempo completo**In further detail**: - Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup. - Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket. - Creates a positive customer support experience through...
-
Service Desk Analyst
hace 3 semanas
San José, San José, Costa Rica Wipro Limited A tiempo completoSan Jose, Costa Rica Tech HiringJob Description: Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...