IT Service Desk Engineer
hace 11 horas
Avionyx Overview: IT Service Desk Engineer Job Overview:
An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and deploy organization needed systems. While still operating on a service desk ticketing system, this role will take on long term projects related to site development and end user systems.
**Responsibilities**:
**OS Management (Focus - 40%)**
- Install and upgrade computer components and software as needed per team.
- Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.
- **Linux Ubuntu** OS deployments, automation, repair, and software load updating.
- Cloud PC or AWS Workstation quick deployment VDI environments.
- Drive encryption of all workstations and maintain records of inventory.
**Service Desk Ticketing (Focus - 35%)**
- Manage service queues and route tickets to IT Infrastructure or Network as appropriate for higher tier support.
- Complete site-specific requests that require on premise smart hands.
- Manage and order inventory as needed beyond forecasting for R&D team needs.
- Primary focus on licensing and auditing user’s vs cost.
**Infrastructure (Focus - 15%)**
- Responsible for the maintenance, troubleshooting and smart hands of computer systems, network devices, servers, and conference media.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Provide documentation to IT staff for planning and implementing new or improvements to infrastructure.
- Zoom & Microsoft Teams room AV administration, deployment, and vendor management.
**Administration (Focus - 10%)**
- Zero-Trust & Role based permissions policy enforcement for access granting towards employees, contractors, and temporary hires.
Required:
**What You Will Bring to the Table**
- Associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- 3-5 years of IT service administration experience
- Working knowledge of servers, ilo, and ups battery management
- Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
- Basic knowledge of scripting languages and automation tools
- A proven track record of developing and implementing IT strategy and plans.
- Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
- Familiar with security protocols and requirements as designated by regulators and auditors and make security recommendations.
- Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
**Desired**
- IT Certs: CompTIA A+, **Linux+**, MS MCSA, MTA, Apple ACSP
- Experience with Jira Service Desk & Integrations
- Experience with R&D Test system environments
- Experience with Intune / JAMF / Landscape MDM
**Your Reward for Greatness**
- Stay fresh with our Flexible Schedule
- Get a mid-year bonus
- Stay at home with our Telecommuting Options
- Lunch is on us when you are at the office
- Step up your English with paid classes
- Get Training/Tuition subsidies for online learning
- Stay connected with our Internet Subsidy
- The Gym Subsidy should keep you fit and relaxed
- Get there on time and effortlessly with the Transportation Subsidy
- Go places with our Travel Opportunities across the US
- Stay healthy with our Medical Health Plan
- Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)
- Join our aviation club, fly our airplane and eVTOL simulators, go flying with our pilots
-
IT Service Desk Engineer
hace 1 semana
San José, San José, Costa Rica Intel A tiempo completoAbout the RoleWe are seeking a highly skilled IT Service Desk Engineer to join our global operations team. As an IT Service Desk Engineer, you will play a critical role in ensuring the smooth operation of our services and supporting our customers worldwide.Key Responsibilities:Monitor and manage inbound alerts and ticket queues to ensure service targets and...
-
IT Service Desk
hace 1 semana
San José, Costa Rica Quarzo Tecnologia A tiempo completoEstamos en la búsqueda de un IT Service Desk calificado con experiência en módulos de contabilidad para unirse a nuestro equipo. **Posición**:IT Service Desk** **Locación**: - Tibás, San José - Híbrido **Beneficios** - Asociación Solidarista - Bonos por antiguedad - Bonos por eventos especiales (matrimonio, nacimiento de...
-
IT Service Desk Administrator
hace 7 días
San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
IT Service Desk Administrator
hace 7 meses
San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
Idc Service Desk Engineer
hace 7 meses
San José, Costa Rica INTEL A tiempo completoIDC (Intel Developer Cloud) Service Desk Engineer monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly or Monthly Operation. Review Meeting with Level 1 and 3 groups. Helps newly hired employees to successfully integrate to...
-
Agente de Service Desk
hace 7 meses
San José, Costa Rica SONDA IT A tiempo completo**AGENTE DE SERVICE DESK** **Vive **la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes,...
-
IT Service Desk Support Specialist
hace 3 semanas
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completo**About Avionyx S.A.**We are a leading software engineering services company based in Costa Rica, fully owned by Joby Aviation in California. As an AS-9100D certified company and in business since 1989, we provide expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft, and fixed wing aircraft,...
-
Agente de Service Desk 1b
hace 5 días
San José, Costa Rica SONDA IT A tiempo completoSONDA, líder latinoamericano en Soluciones y Servicios TI busca, Agente Service Desk (Jornada Rotativa): Principales funciones: - Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos (primer nível). - Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los...
-
Devcloud IT Service Desk Specialist
hace 2 semanas
San José, Costa Rica Screenovate A tiempo completoDev Cloud IT Service Desk Specialist monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly or Monthly Operation Review Meeting with Level 1 and 3 groups. Helps newly hired employees to successfully integrate to their analyst...
-
Devcloud IT Service Desk Specialist
hace 2 semanas
San José, Costa Rica INTEL A tiempo completoDev Cloud IT Service Desk Specialist monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly or Monthly Operation Review Meeting with Level 1 and 3 groups. Helps newly hired employees to successfully integrate to their analyst...
-
IT Service Desk Analyst
hace 2 semanas
San José, Costa Rica TD SYNNEX A tiempo completo**Job Purpose**: This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers. This position require effective communication and collaboration with multiple IT and Back...
-
Service Desk Analyst
hace 2 semanas
San José, Costa Rica Encore Theme A tiempo completoSan Jose, Costa Rica - 2928163 **_Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** **Be responsible for primary user support and customer service** - Learn fundamental operations of...
-
Service Desk Analyst
hace 1 semana
San José, Costa Rica Wipro Limited A tiempo completoOverview: We have an open position for a Service Desk Analyst! **Key Skills Required**: - IT Service Desk experience 1 year - Good English communication skills written and oral. - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) - Understanding of Windows 7 & 10 operating system - Assisting with...
-
Service Desk Analyst
hace 7 meses
San José, Costa Rica Wipro Limited A tiempo completoOverview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...
-
Service Desk Analyst
hace 1 día
San José, Costa Rica Encore Theme A tiempo completoSan Jose, Costa Rica - 2881825 **_Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** **Be responsible for primary user support and customer service** - Learn fundamental operations of...
-
IT Support
hace 5 días
San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
San José, Costa Rica Reclutamiento it A tiempo completoProfessional Growth, stability and Development, we are a telecommunications company partner elite for Microsoft, Google, Cisco, HP and other, we search remote Technical support Specialist to work with one of the biggest customer in San José Costa Rica as a technical support and network Specialist. **Offer**: * Ammount range 750 to 850 USD at month,...
-
Trilingual Service Desk
hace 7 meses
San José, Costa Rica Wipro Limited A tiempo completoSan Jose, Costa Rica - Tech Hiring - 3058121 **Job Description**: - A PROUD HISTORY OF OVER 75 YEARS - FY22 REVENUE 10.4 BN USD - WE’RE PRESENT IN 66 COUNTRIES - OVER 1,400 ACTIVE GLOBAL CLIENTS **Requirements**: - IT Service Desk experience 1 year - Advanced Portuguese B2+ - Good English communication skills written and oral. - Excellent...
-
IT Service Delivery Analyst
hace 2 semanas
San José, Costa Rica Emerson A tiempo completoPurpose This is an IT Support position within the LATAM Enterprise IT Team with the following main responsibilities: - Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy. - Onsite support, working closely with...
-
IT Help Desk Agent
hace 7 meses
San Pedro, Costa Rica CRG Solutions A tiempo completoAs an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure. Joining our...