Service Desk Pod Analyst

**BASIC RESPONSIBILITIES**- Billy and Oracle in a Box.- With understanding on Service Desk procedures, processes and concepts with supervision.- Creates a positive customer support experience through handling concerns in a highly- professional manner.- Create Active Directory account and mailbox using EPIC Tool.- Assist the Project Lead in completing Oracle...

Overview: We have an open position for a Service Desk Analyst! **Key Skills Required**: - IT Service Desk experience 1 year - Good English communication skills written and oral. - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) - Understanding of Windows 7 & 10 operating system - Assisting with...

San Jose, Costa Rica - 2950016 **_Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** **Be responsible for primary user support and customer service** - Learn fundamental operations of...

Job Summary:The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations.This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

San Jose, Costa Rica - 2881825 **_Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** **Be responsible for primary user support and customer service** - Learn fundamental operations of...

San Jose, Costa Rica- 2881825**_Role Purpose_**- The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro's Service Desk objectives_**_Do_****Be responsible for primary user support and customer service**- Learn fundamental operations of commonly-used...

San Jose, Costa Rica - Tech Hiring - 3063094 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...

Estamos en la búsqueda de un IT Service Desk calificado con experiência en módulos de contabilidad para unirse a nuestro equipo. **Posición**:IT Service Desk** **Locación**: - Tibás, San José - Híbrido **Beneficios** - Asociación Solidarista - Bonos por antiguedad - Bonos por eventos especiales (matrimonio, nacimiento de...

Overview:**Key Skills Required**:- IT Service Desk experience 1 year- Good English communication skills written and oral.- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)- Understanding of Windows 7 & 10 operating system- Assisting with configuring/troubleshooting of Software and Hardware- Experience working with...

HARRIS COMPUTER SYSTEMS Service Desk; Technical Services 1 LOCATION: Canada I. JOB SUMMARY Perform a variety of computer and network problem analysis and monitoring tasks for the Corporate IT (CIT) Service Desk; triage problems to appropriate technical staff; log, coordinate and track requests for assistance related to CIT-supported systems as a primary...

**AGENTE DE SERVICE DESK** **Vive **la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes,...

Joby Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...

Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

Avionyx Overview: IT Service Desk Engineer Job Overview: An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and...

Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup. - Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket. - Creates a positive customer support experience through handling concerns in a...

**In further detail**: - Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup. - Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket. - Creates a positive customer support experience through...

**In further detail**: - Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup. - Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket. - Creates a positive customer support experience through...

Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...

Avionyx Overview: IT Service Desk Engineer Job Overview:An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems.Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and deploy...

San Jose, Costa Rica- Tech Hiring- 3058121**Job Description**:- A PROUD HISTORY OF OVER 75 YEARS- FY22 REVENUE 10.4 BN USD- WE'RE PRESENT IN 66 COUNTRIES- OVER 1,400 ACTIVE GLOBAL CLIENTS**Requirements**:- IT Service Desk experience 1 year- Advanced Portuguese B2+- Good English communication skills written and oral.- Excellent troubleshooting skills...