Agente de Service Desk

hace 5 meses


San José, Costa Rica SONDA IT A tiempo completo

**AGENTE DE SERVICE DESK**

**Vive **la experiência SONDA**

**Aquí transformas tu carrera**

**¿Por qué ser parte de SONDA?**

Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.

En SONDA vivirás una experiência de trabajo con diversas oportunidades de desarrollo personal y profesional.

Un excelente lugar para aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología.

Buscamos un **Agente de Service Desk** que quieran aprender y transformar su carrera.

**En esta función tendrás como** **principal objetivo**:

- Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos.
- Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los requerimientos internos de la compañía y sus clientes.
- Es responsable de proporcionar al cliente asistencia técnica en la solución de sus incidentes, gestionando todas las acciones necesarias para concretar el cese del problema y obtener la satisfacción del cliente.

**Requisitos**:

- Titulado de Carrera técnica o de al menos 6 semestres con especialidad en informática.
- Mínimo de 1 año de experiência con conocimientos técnicos.
- Experiência en Atención y servicio al cliente.

¿Qué puedes esperar de nosotros?

Flexibilidad laboral, promoviendo el equilibrio en tu vida personal y profesional.

Desarrollo profesional y evolución constante de tus habilidades, siempre según tus intereses.

Un ambiente colaborativo, diverso e innovador, que fomenta el trabajo en equipo.

¿Qué ofrecemos?

SONDA Academy, una plataforma educativa de aprendizaje constante que busca potenciar al máximo tu desarrollo profesional.

Trabajo híbrido, en SONDA sabemos que la flexibilidad es importante para tu bienestar es por eso que contamos con jornadas presenciales y de teletrabajo.

SONDA Wellness, un programa que busca apoyarte en el balance de tu vida personal y profesional, que promoviendo una serie de iniciativas enfocadas en tu salud física, mental y social.

Y mucho más

+ Diversidad +Inclusión = Innovación y colaboración

En SONDA estamos comprometidos con la diversidad. Fomentamos un ambiente inclusivo que garantice que los talentos puedan trabajar en un entorno positivo que los invite a desarrollar su carrera profesional en igualdad de oportunidades.

Sé parte de nuestro equipo

LI-ER1


  • Service Desk Agent

    hace 1 mes


    San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

    Job Title: Service Desk AgentFujitsu is seeking a highly skilled and customer-focused Service Desk Agent to join our team. As a Service Desk Agent, you will be the primary point of contact for customers, providing timely and effective support for their technical issues.Key Responsibilities:Provide exceptional customer service, responding to customer...

  • Service Desk Team Member

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

    Service Desk AgentAt Fujitsu, we are looking for a skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our customers, providing technical support and assistance to resolve their IT-related issues.Key Responsibilities:Provide technical support and assistance to customers via phone, email, and other...

  • IT Help Desk Agent

    hace 5 meses


    San Pedro, Costa Rica CRG Solutions A tiempo completo

    As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure. Joining our...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job SummaryIDC Service Desk Engineer is responsible for monitoring team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day-to-day basis. This role involves preparing team performance reports and presenting them in Weekly or Monthly Operations Review Meetings with Level 1 and 3 groups. The Service Desk...

  • Service Desk Specialist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Job Summary: We are seeking a highly skilled Service Desk Specialist to join our team at Infotree Global Solutions. The ideal candidate will have a strong background in IT support and be able to provide top-notch service to our clients.Key Responsibilities:Provide technical support for on-premise and cloud-based Microsoft products, including MS Office 2016,...


  • San José, San José, Costa Rica Wipro Limited A tiempo completo

    Job Summary:We are seeking a skilled Service Desk Analyst to join our team at Wipro Limited. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via phone, email, or...

  • Service Desk Analyst

    hace 5 meses


    San José, Costa Rica Wipro Limited A tiempo completo

    San Jose, Costa Rica - Tech Hiring - 3058119 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...

  • Service Desk Analyst

    hace 5 meses


    San José, Costa Rica Wipro Limited A tiempo completo

    San Jose, Costa Rica - Tech Hiring - 3063094 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...


  • San José, Costa Rica Wipro Limited A tiempo completo

    San Jose, Costa Rica - Tech Hiring - 3058121 **Job Description**: - A PROUD HISTORY OF OVER 75 YEARS - FY22 REVENUE 10.4 BN USD - WE’RE PRESENT IN 66 COUNTRIES - OVER 1,400 ACTIVE GLOBAL CLIENTS **Requirements**: - IT Service Desk experience 1 year - Advanced Portuguese B2+ - Good English communication skills written and oral. - Excellent...


  • San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...


  • San José, Costa Rica Tech Mahindra A tiempo completo

    **Agente Bilingüe de Soporte Técnico (Costa Rica)** *Experiência de 5 a 6 años dando soporte técnico, Service Desk, Help Desk, etc.( Comprobable) *Nível de inglés avanzado (C1) *Disponibilidad para laborar de Lunes a Viernes en sistema hibrido en una ventana de servicio de 7 am a 7 pm. *Escolaridad Bachillerato terminado o carrera a...


  • San José, Costa Rica INTEL A tiempo completo

    IDC (Intel Developer Cloud) Service Desk Engineer monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly or Monthly Operation. Review Meeting with Level 1 and 3 groups. Helps newly hired employees to successfully integrate to...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is seeking a skilled Senior Service Desk Analyst to join our established Corporate IT team. As a key member of our team, you will be responsible for providing exceptional support to both onsite and remote employees in a professional environment. We are looking for a talented, self-motivated, and service-oriented individual with high integrity who...

  • Service Desk Analyst

    hace 5 meses


    San José, Costa Rica Wipro Limited A tiempo completo

    Overview: **Key Skills Required**: - IT Service Desk experience 1 year - Good English communication skills written and oral. - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) - Understanding of Windows 7 & 10 operating system - Assisting with configuring/troubleshooting of Software and Hardware - Experience working...

  • Customer Service Agent

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Overview**We are seeking a skilled Customer Service Agent to join our team at Marriott International, Inc. As a Customer Service Agent, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met and exceeded.**Key Responsibilities**Provide prompt and courteous service to guests, responding to their inquiries...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    **Job Summary:**The Service Desk Analyst L1 at Auxis is the primary point of contact for users requiring IT support, providing exceptional customer service and resolving issues promptly.Key Responsibilities:Manage incident and request queues for Auxis clients, assigning tickets as neededProvide first-level contact and deliver resolutions to customer...

  • Agente de Service Desk

    hace 5 meses


    San José, Costa Rica STT Group A tiempo completo

    **Descripción del puesto**: **Responsabilidades** - Proporcionar el contacto de primer nível y soluciones a problemas técnicos de los usuarios. - Hacer un seguimiento, encaminar y redirigir problemas a los recursos adecuados. - Guiar a los usuarios en el proceso de resolución del problema. - Excelentes capacidades de atención al cliente. - Garantizar el...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Role SummaryWe're seeking a Service Desk Administrator with excellent customer service skills to serve as a communication channel between customers and the technical team.About the RoleAs a Service Desk Administrator, you will manage customer expectations and set the organizational standard for customer engagement. Your primary goal will be to mediate...

  • Service Desk Trainer

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

  • Customer Service Agent

    hace 4 semanas


    San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a skilled Customer Service Agent to join our team at Courtyard San Jose Escazu. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.**Key Responsibilities**• Process operational needs and address guest requests in a timely and...